Joseph Antony Godwin
Logistics Supervisor
Dubai
Summary
My passion for introducing new processes and implementing easier ways of handling operations to satisfy customers, while helping delivery and warehouse associates manage their time and ensure orders are completed within the TAT.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
Work History
Last Mile Supervisor
Grandiose Supermarket LLC
02.2024 - Current
- Oversaw daily operations of the last mile, ensuring timely order deliveries within the promised TAT across all stores in the UAE
- Set 60-90 minute delivery targets, mapped zones, and managed the stock transfer of items from multiple branches to complete the OOS items.
- Prepared performance reports for in-house coordinators and outsourced drivers, focusing on KPIs and KRAs
- Hired drivers from multiple vendors by negotiating prices and ensuring timely onboarding
- Roaster preparation for the coordinators and riders including aligning the required manpower from aggregators on peak days
- Managed the purchasing of vehicles from internal partners or rentals, maintaining all data for timely service and fleet management requirements
- Contributed to the introduction of a new system for last mile operations to improve delivery methods and speed
- Overseeing customer complaints and maintaining incident reports to ensure smooth operations
- Internal training for the riders on quarterly basis
Team Leader
NOON FULFILLMENT OWNED BY NOON AD HOLDINGS ONE PERSON COMPANY L.L.C
11.2020 - 01.2024
- Company Overview: Noon, Noon Grocery, Namshi, SIVVI - Dubai, UAE
- Worked in leadership roles in First Mile, Last Mile, Middle Mile and Darkstores under the Noon, Noon Grocery, SIVVI, and Namshi Ecommerce platforms
- Supervised more than 40 Hub Colleagues and Delivery Associates
- Monthly KPI and KRA conducted along staff meetings took place in addition to the one-on-one meetings
- Cross trained in different departments including Vendor Management, Process Excellence, CS Complaints and Fugistics
- Monitored RTOs/RTVs/CIRs from customers to sellers/fulfillment across the UAE within TATs
- Worked for Internal Quality team for Auditing the Process and Implementation completed across the logistics hubs in UAE, EGY, KSA
- Introducing new auditing techniques and implementing in regular audits checkpoints.
- CAPA meetings are organized with higher management to present the hub's overall compliance % as well as process gaps and cure strategies
Senior Operation Executive
First Flight Couriers (Middle East) LLC
08.2018 - 11.2020
- Handled hub and field operations for couriers with 2000+ daily pickups and 4000+ daily deliveries
- Assisting the e-commerce team with the actual sorting, loading, and inventory control of customers' packages in order to ship orders on time
- Providing customers with information on the papers needed to import and export various shipments
- Coordinating with third party logistics for the shipping requirements to complete a smooth customer experience
- Deliveries are scheduled with regard to employee strengths and customer traffic
- Achieved Quarterly delivery targets of E- Commerce shipments
Accessories and Parts Expert
EVM AUTOKRAFT INDIA PVT LTD
04.2017 - 05.2018
- Company Overview: (BMW Dealership) - Kochi, India
- Cold calling both current and potential customers to showcase BMW accessories and extend an invitation to visit the store in order to close deals
- Sales of parts and accessories for cars and motorcycles met growth targets on a monthly and annual basis
- Enhanced sales procedures to expedite methods for onboarding and attracting customers
- Auditing the preparations and revisions of the stock of Accessories and Parts
- Presenting the sales team information on body parts and performance accessories based on various cars categories
- Parts and accessories fitment Job Card development
- (BMW Dealership) - Kochi, India
Education
Level 5, International Diploma - Transportation & Logistics
Chartered Institute of Logistics and Transport in the UK
01.2022 - 01.2023
BBA - Business Administration and Management
St. Alberts College
01.2014 - 01.2017
Higher Secondary School - undefined
Kendriya Vidyalaya No.2
01.2002 - 01.2014
Skills
- Fleet Management
- Vendor Management
- Leadership
- Problem Solving
- Process Implementation
- Project Management
- Time Management
- Operations management
- Inventory Control
- Data analytics
Timeline
Last Mile Supervisor
Grandiose Supermarket LLC
02.2024 - Current
Level 5, International Diploma - Transportation & Logistics
Chartered Institute of Logistics and Transport in the UK
01.2022 - 01.2023
Team Leader
NOON FULFILLMENT OWNED BY NOON AD HOLDINGS ONE PERSON COMPANY L.L.C
11.2020 - 01.2024
Senior Operation Executive
First Flight Couriers (Middle East) LLC
08.2018 - 11.2020
Accessories and Parts Expert
EVM AUTOKRAFT INDIA PVT LTD
04.2017 - 05.2018
BBA - Business Administration and Management
St. Alberts College
01.2014 - 01.2017
Higher Secondary School - undefined
Kendriya Vidyalaya No.2
01.2002 - 01.2014
Similar Profiles
Baraa R.OwadaBaraa R.Owada
Chef at Grandiose supermarketChef at Grandiose supermarket
Ivan KalyesubulaIvan Kalyesubula
Sales Associate at Grandiose SupermarketSales Associate at Grandiose Supermarket
Alaa Eddein DarweshAlaa Eddein Darwesh
Store Manager at GRANDIOSE SUPERMARKETStore Manager at GRANDIOSE SUPERMARKET