Joseph Bonica

I am a motivated individual who is knowledgeable in customer relationship practices and am often at the forefront of customer acquisitions and usually the top earner for most companies i work at. I am willing to learn all business processes to excel in at any given task. I apply a proactive approach to reviewing client needs to deepen relationships and offer superior customer service.

You would be acquiring a person that possesses drive and aptitude to build relationships with stakeholders on phone and in person. Someone who works to deadlines and consistently meets targets. An individual that is committed and experienced in building and maintaining positive client relationships. and evaluating business policies and performance data to identify and implement improvement strategies.

I always achieve positive complaint outcomes for enhanced customer retention and loyalty. I am an astute relationship management professional with extensive experience improving business service offerings in positions around the world. I have actioned complaints and feedback quickly to elevate customer satisfaction and developed staff training and management processes to maximise growth opportunities.

I am a dedicated individual looking to start professional journey in customer relationship management. I possess adequate IT skills and knowledge of relevant software packages and online information systems and i organise and prioritise workload to meet personal and team goals.

I am a competent Relationship Officer experienced in managing social media output, media relationships and lead generation and can work collaboratively with other colleagues and departments to offer seamless service to customers.

A seasoned Advertising and Marketing professional, knowledgeable about consumer preferences and patterns.

Key Strengths

• Thorough in tracking market trends, competitor activities and consumer behaviour to create highly successful campaigns.
• Experienced across industries and channels.
• Accomplished advertising and marketing professional with background enabling strong sales through well-coordinated and targeted promotions.
• Delivers results using data-driven approaches and multi-channel marketing expertise.
• Organises strategies for maximum impact with optimum timing, collateral and placements.
• Talented advertising professional skilled in building campaign engagement.
• Demonstrates strengths in networking and relationship-building to grow productive partnerships. Collaborative team player committed to achieving business targets.
• Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams.
• Leads projects, company operations and business growth.
• Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives.
• Dedicated and hardworking with internal drive to deliver excellence.
• Tactical team builder with strong background in training and team development. Focused with impressive track record in collaborative, cross-functional teamwork within high-pressure environments.
• Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.
• Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
• Organised and dependable with 20 years of experience.
• Successful at managing multiple priorities with positive attitude.
• Willing to take on greater responsibilities to meet team goals.
• Secures team success through hard work, attention to detail and excellent organisation.
• Manages complex data with excellent organisation.
• Motivated to achieve outstanding success through prompt communication and helpful approach.
• Excellent reputation for resolving problems and improving customer satisfaction.
• Offers flexible schedule to deliver on team goals.
• Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving.
• Driven to deliver high-quality service and consistent results.

• Supervised team responsible for executing well on projects, leading to 300% increased revenue. (Green Home Green Planet)
• Trained and guided sales teams, increasing monthly revenue by $500,000. (GHGP)
• Collaborated with team to raise over $20 million for Movie studio and multimedia platforms. (VMC Studios)
• High Distinction for 'marketing Diploma scoring in the top 5%
• Achieving 100,000 subscribers for Superbike Queen, on the YouTube platform. (Tv Show based in Dubai).
• Managed a team of 104 sales people in 3 states in Australia contributing over 10 million dollars in revenue in Gas and Electricity. (GHGP)
• High achiever award for Val Morgan Advertising.