JOSEPH FRIMPONG
Dubai
Summary
Hospitality professional with proven track record in high-end dining environments, ensuring exceptional guest experiences through meticulous attention to service details. Highly reliable and adaptable, fostering collaborative team atmosphere focused on achieving superior dining service. Adept in conflict resolution and staff training to maintain service excellence.
Overview
3
3
years of professional experience
Work History
Housekeeping
Ultimate
12.2023 - 01.2024
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Streamlined room service operations through effective communication with hotel front desk and housekeeping teams.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Collaborated with hotel management to develop and implement housekeeping policies and procedures.
- Coordinated with housekeeping department to maintain cleanliness standards throughout the hotel property.
Waiter
Anita Hotel
11.2020 - 05.2023
- Provided exceptional customer service in fast-paced dining environment.
- Managed tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new staff on restaurant protocols and service standards.
- Resolved customer complaints promptly, enhancing overall dining experience.
Education
High School Diploma -
Kumasi High School
Kumasi09-2020
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Order taking
Timeline
Housekeeping
Ultimate
12.2023 - 01.2024
Waiter
Anita Hotel
11.2020 - 05.2023
High School Diploma -
Kumasi High School