Joseph Frince Francis

• Enhanced partner relationships by providing regular training and support on products, services, and sales techniques.
• Maintained strong relationships with industry experts to stay informed about emerging trends and competitors'' strategies in the marketplace.
• Developed customized sales plans for each channel partner, driving increased
• Mentored junior team members on best practices in channel management, contributing to their professional development.
• Identified opportunities for growth within existing accounts by analyzing data on customer needs, preferences, and behaviors.
• Conducted regular business reviews with key stakeholders to provide updates on performance metrics and address any concerns or challenges.
• Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement.
• Increased channel partner sales by developing and implementing effective strategies.

• Delivering Demonstrating products and Proof of Concept (POC) to potential end customers.

• Technical consulting, Design, Estimation and Bidding activities of ELV Systems.

• Framing solution according to Customer requirement with Access Control and Time Attendance Products.

• Educating Partners with Product features and

functioning.

• Certifying Partner Engineers with their Product Knowledge and providing Product Demonstration to New Channel Partner.

• Coordinating with Client and R&D for the New

requirement feasibility and implementation.

Giving Online & Onsite support for the Product

Software or Hardware Configuration related issues.

• Providing Training to Clients and their HR team on

implemented solution.

• Analyzed issues to identify troubleshooting methods

needed for quick remediation.

• Met with team personnel to share details of

discovered issues and recurrent custom complaints.

• Maintained response times to support business

continuity.

• Explained technical information in clear terms to

promote better understanding for non-technical

users.

• Proving support on the data integration from HRMS /

ERP software to matrix software.

Provided network support services for devices such

various Cisco devices including Cisco ASR-series

Routers like 920 O,920 I, 903,901, Cisco Switches like

2232,2248

• Initiated and managed network test facilities to verify

network hardness and resilience.

• Escalated emergency technical issues beyond

knowledge to maintain optimum up-time.

• Knowledge with TCP/IP, Network Topologies including

protocols: RIP, OSPF, EIGRP, IS-IS, MPLS.

• Knowledge in various Switching technologies like

VLAN and STP