JOSEPH GATHONI
Dubai
Summary
A suitable candidate with over 5 years experience in an upscale 5* hotel/resort environment. Strong F&B knowledge and excellent personal and interpersonal skills. Able to build strong relationships with a high-profile and diverse clientele and a dynamic team player who provides the highest standard of service to his guests. Presents oneself in a way that enhances the guest’s overall experience by adding life and energy to the outlet. Yet seeking a position as a Head waiter but willing to seek out new experiences.
Overview
5
5
years of professional experience
Work History
HEAD WAITER
[RHODESTWENTY10 RESTAURANT ] BY GARY RHODES.
06.2021 - Current
- Preparing monthly departmental training calendar
- Evaluating the effectiveness of training
- Soliciting feedback from guests concerning the service of food and beverage offerings to identify weak areas and make improvements
- Identifying training needs and organizing training to bridge employee skill gaps
- Staying attentive to the needs of guests in the dining area
- Mixing drinks cocktails and alcoholic beverage based on guest preference.
- Up-selling additional food and beverages
- Serving steaks at the right temperature as per guest request
WAITER
LE ROYAL MERIDIAN RESORT BEACH & SPA DUBAI, [UAE] [AL KHAIMA RESTAURANT]
04.2021 - 06.2021
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Delivered entrees and platters of food to patrons in support of wait staff.
- Established rapport with customers by providing friendly and attentive service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
WAITER
HURRICANE’S GRILL DUBAI, [UAE]
06.2019 - 03.2021
- Maintained monthly weekly and daily reports for room service and restaurant
- Professionally handled all guest complaints
- Handled a high volume of customers regularly
- Displayed enthusiasm and promoted excellent service
- Informed customers about daily and seasonal specials.
Education
BACHELORS IN BUSINESS ADMINISTRATION - Business Administration
THE TECHNICAL UNIVERSITY OF KENYA
NAIROBI KENYA01.2018
HOTEL AND CATERING MANAGEMENT. - Hotel Management
NAIROBI AVIATION COLLAGE
NAIROBI KENYA 01.2015
Skills
- Adaptive Leadership
- Staff Supervision
- Diverse beverage knowledge
- Understanding MaRc System biographics and Seven Rooms
- Team Leadership
- Up-selling techniques
- Excellent Communication Service
- Charismatic Leadership
- Conflict Resolution
- Wine training
- Cocktail crafting
- Cost reduction management
Accomplishments
- BE OUR GUEST CERTIFICATION.
- TRAIN THE TRAINER CERTIFICATION
- EMPLOYEE OF THE MONTH CERTIFICATION.
- AGAVE MASTER CERTIFICATION.
- CERTIFICATION OF WINE TRAINING.
Timeline
HEAD WAITER
[RHODESTWENTY10 RESTAURANT ] BY GARY RHODES.
06.2021 - Current
WAITER
LE ROYAL MERIDIAN RESORT BEACH & SPA DUBAI, [UAE] [AL KHAIMA RESTAURANT]
04.2021 - 06.2021
WAITER
HURRICANE’S GRILL DUBAI, [UAE]
06.2019 - 03.2021
BACHELORS IN BUSINESS ADMINISTRATION - Business Administration
THE TECHNICAL UNIVERSITY OF KENYA
HOTEL AND CATERING MANAGEMENT. - Hotel Management
NAIROBI AVIATION COLLAGE
Similar Profiles
Lik Ern LeongLik Ern Leong
Waiter at Hong Kong Kim Gary RestaurantWaiter at Hong Kong Kim Gary Restaurant
Amy GobelAmy Gobel
Babysitter at Cassy RhodesBabysitter at Cassy Rhodes
Mark FosterMark Foster
Party Chief at RJ Rhodes Engineering/LJA EngineeringParty Chief at RJ Rhodes Engineering/LJA Engineering