JOSEPH KIMBOWA
Ajman
Summary
Diligent worker with substantial experience of retail and grocery management,fashion,Warehouse management, inventory management, item receiving,order picking,packing and delivery in a warehouse and retail setting. IT Professional who can ensure that IT Infrastructure is secure, reliable, fit for purpose and evolves with a businesses needs. I can be relied on to create flexible, secure and first class systems which will save time, money and allow you to grow your business. In-depth knowledge of grocery management,warehouse operations, inventory management and customer service practices. Remarkable knowledge of operation of pallet jack, forklift and other warehouse equipments. Proficient in using MS Office software and ERP system. Ability to pull and dispatch correct warehouse orders, in a timely manner. Ability to handle all fragile materials, with care and in a safe manner.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Store Manager
Delivery Hero-Talabat
Sharjah
02.2022 - Current
- Ensuring work areas are kept clean, neat and well-organized.
- Supervision of over 30 employees in absence of the store supervisor
- Data entry-invoice matching, placing orders, inventory management.
- Packing incoming stock away, taking inventory and reporting shortages.
- Picking orders as placed by the customers.
- Sealing and tagging orders, confirming accuracy of orders and signing pick tickets to confirm.
- Dispatching ready orders ensuring the 15 minutes delivery window.
- Inventory management.
- Ensuring maintenance of the company's KPIs and following SOPs.
- Support Store supervisor by monitoring fulfillment processes and recommend improvements to increase productivity.
- Implementation of hygiene, sanitation, security and safety.
- Cycle counting.
- Merchandising.
Salesforce Specialist
Trailhead
Dubai
01.2022 - Current
- Unlocking user accounts or resetting passwords.
- Adding new IP addresses to the white-list.
- Working on Metric report.
- Creating complex workflow rules, approval process.
- Working on security, user management tasks.
- Importing sales department leads, contacts, and other data.
- Maintaining the sales cloud, as well as building custom reports and dashboards.
- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
Customer Service Representative
Dnata-Sharjah Airport
Sharjah
01.2019 - 10.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Ticketing
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Sales Assistant
Azadea Group
DUBAI
01.2016 - 01.2018
- Administer and pick all customer orders for shipment and evaluate all number of products and monitor shipping of all products to correct locations and handle all equipment efficiently.
- Monitor all orders and assemble products for shipment and maintain records of all outgoing shipments and confirm orders with all clients.
- Manage all pick orders and provide correct labels on products and prepare pick sheets for all orders.
- Increased sales by building strong customer relationships and providing excellent service.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Executed visual merchandising strategies to attract customers and drive sales.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Developed loyal customer base by providing consistent, high-quality service.
Territory Manager
Airtel Uganda
Kampala
01.2014 - 01.2016
- Strengthen the distribution and sales network by increasing the SIM & Data Selling Outlets to the maximum possible extent in the assigned territory.
- Ensure existing customers are adequately serviced.
- Understand the market demographics and drive sales strategy according to customer segments.
- Drive the basic distribution parameters such as Channel profitability and Channel satisfaction.
- Initiate active relationship management programs through continuous and effective engagement with Retailers and Field Sales Executives (FSE).
- Increase value for Partners i.e. Distributors, Retailers and Field Sales Executives through systematic marketing and merchandising activities.
- Develop timely Market Intelligence reports, detailing the changing customer trends and competitors' performance.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
Merchandiser
Shoprite supermarket-Uganda
Kampala
01.2012 - 01.2013
- Assist warehouse supervisor and receive all pick tickets to ascertain all orders and send appropriate merchandise from shelves.
- Administer and pick all customer orders for shipment and evaluate all number of products and monitor shipping of all products to correct locations and handle all equipment efficiently.
- Monitor all orders and assemble products for shipment and maintain records of all outgoing shipments and confirm orders with all clients.
- Manage all pick orders and provide correct labels on products and prepare pick sheets for all orders and assist personnel to load and unload all containers for export.
- Verify all outbound shipments and ensure all damage free goods and provide accurate labels on all products prior to shipment.
- Handle and operate all mechanize equipments such as forklift and processes all order effectively.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
Education
High School Diploma -
Hilton High School
Mukono-Uganda 02.2008 - 11.2011
High School Diploma -
St.kizito S.s
Kabowa-Uganda 02.2012 - 11.2013
Diploma - computer science
Kyambogo University
08.2014 - 10.2016
Salesforce - Salesforce specialist
Trailhead
Dubai,UAEDiploma - Warehouse management
Alison
Skills
- Client Relations
- Relationship Management
- Planning and Organizing
- Presentation Skills
- Attention To Detail
- Multitasking
- Logistics
- Excellent communication
- Security Management
- Problem-solving aptitude
- Business Analysis
- Data Analysis
- Airline Ticketing
Timeline
Assistant Store Manager
Delivery Hero-Talabat
02.2022 - Current
Salesforce Specialist
Trailhead
01.2022 - Current
Customer Service Representative
Dnata-Sharjah Airport
01.2019 - 10.2020
Sales Assistant
Azadea Group
01.2016 - 01.2018
Diploma - computer science
Kyambogo University
08.2014 - 10.2016
Territory Manager
Airtel Uganda
01.2014 - 01.2016
High School Diploma -
St.kizito S.s
02.2012 - 11.2013
Merchandiser
Shoprite supermarket-Uganda
01.2012 - 01.2013
High School Diploma -
Hilton High School
02.2008 - 11.2011
Diploma - Warehouse management
Alison
Salesforce - Salesforce specialist
Trailhead
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