Joseph Krayem

● Develop and implement strategies to enhance the overall customer service experience, ensuring that customers' needs and expectations are met.
● Monitor customer feedback and promptly resolve the Senior management escalated complaints (Including the Group CEO's Office) or any other customer-related issues.
● Collaborate with other departments and teams in the bank to address customer-related concerns and develop cross-functional initiatives to improve the overall customer experience.
● Stay current with all relevant banking policies, regulations, and guidelines to ensure compliance within the customer service department.
● Continuously review customer service processes, identify areas for improvement, and implement innovative solutions to enhance service quality.
● Documenting processes and logging technical issues, as well as customer compliments and complaints. ● Stay up to date with all relevant banking policies, regulations, and guidelines to ensure compliance within the customer service department.
● Keeping informed of industry trends and new CRM technologies.

• Built long-lasting relationships with high-net-worth individuals by demonstrating expertise in wealth management strategies tailored to their unique financial needs.
• Consistently met or exceeded annual sales targets while maintaining high levels of client retention and satisfaction rates.
• Developed a deep understanding of clients'' needs, enabling the provision of customized banking services and products.
• Streamlined operational processes within the team to increase efficiency and improve overall performance metrics.
• Conducted regular portfolio reviews with clients to assess progress towards their financial goals, recommending adjustments as needed.
• Collaborated with internal partners to generate cross-selling opportunities, maximizing revenue for the bank.
• Managing a Portfolio valued at USD 55 Million.

• Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
• Developed and maintained strong relationships with key clients, fostering long-term partnerships.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
• Exceeded performance targets by consistently delivering outstanding service results within the department.