Joseph Machokoto
Bartender
Dubai
Summary
Dedicated and charismatic bartender with 6+ years of experience in high-volume establishments. Skilled in crafting innovative cocktails, managing cash handling, and providing exceptional customer service.
Bringing warm, friendly demeanor and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
BARTENDER
RAFFLES THE PALM
09.2024 - Current
- Prepare and serve drinks: Mix, shake, stir, and serve cocktails, beer, wine, and other beverages to club lounge members and guests
- Manage cash, room charged bills and credit transactions: Handle cash, credit card transactions, and mobile payments, ensuring accurate and efficient processing
- Maintain a clean and organized workspace: Keep the bar area, equipment, and surroundings clean, tidy, and well-organized
- Provide exceptional customer service: Greet, interact, and serve members and guests in a friendly, attentive, and professional manner
- Restock and replenish bar inventory and supplies
- Organized bar inventory and storage procedures to keep stock levels within par levels
BARTENDER
SIRRU FEN FUSHI (FORMER FAIRMONT HOTEL MALDIVES)
04.2024 - 08.2024
- Prepare hot and cold beverages to the highest standard while providing guests with legendary customer service
- Complete regular bar inventories and daily requisition sheets
- Cut, slice, and peel perishable garnishes fruits for beverages
- Set up bar for operation, as well as handling closing shift depending on duty schedule
- Restock and replenish bar inventory and supplies
- Assisted servers with specialty drink orders by preparing even out of the menu items without delay
- Applied excellent organizational and multitasking abilities to handle large volume of guest
BARTENDER
FAIRMONT MALDIVES HOTEL
03.2023 - 04.2024
- Provides a pleasant drinking experience to customers
- Serves drinks while maintaining a clean and sanitary bar area
- Attends to the detail and presentation of each order
- Prepares and maintains ingredients by following recipes
- Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items
- Coordinates daily supply inventory for bar and submits orders to supervisor
- Contributes to daily, holiday, and theme drink menus in collaboration with supervisor
- Ensures smooth operation of bar services during absence of supervisor
- Completes cleaning according to daily and weekly schedules, including dishwashing as needed
BARTENDER
RAFFLES THE PALM DUBAI
09.2021 - 02.2023
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers' identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Assists with orienting new employees to their work area
- Assist with inventory management: Help receive, store, and organize inventory, including spirits, beers, wines, and supplies from the pre opening phase
- Participate in soft opening events: Assist with soft opening events to test systems, procedures, and staff
BARTENDER-POOL BAR
FAIRMONT AJMAN
05.2018 - 08.2021
- Prepare and serve drinks: Mix, shake, stir, and serve cocktails, beer, wine, and other beverages to pool guests
- Manage cash and credit transactions: Handle cash, credit card transactions, and mobile payments, ensuring accurate and efficient processing
- Maintain a clean and organized workspace: Keep the pool bar area, equipment, and surroundings clean, tidy, and well-organized
- Provide exceptional customer service: Greet, interact, and serve pool guests in a friendly, attentive, and professional manner
- Monitor environment at pool (lighting, music, televisions)
- Communicate with guests and respond to feedback in a positive manner, resolving any service issues
- Maintains bar inventory according to set pars and internal controls, and requests products to maintain stock in bar
- Greet and serve guests at the bar
- Clean and change ash trays and empty trash cans as necessary
Education
INTERNATIONAL BARTENDING CERTIFICATE -
Shaker Bar School
ADVANCED LEVEL CERTIFICATION - Management of Business, Accounting, Geograpghy
Nyashanu Mission High School
Zimbabwe 01.2005 - 01.2007
Skills
Cocktail Mixing Expertise
Team-Based Problem Resolution
Client Engagement
Experienced in Upselling Techniques
Proficient in Multitasking
Payment processing
Ensuring High Hygiene Standards
Hospitality service expertise
Team player attitude
Clear and effective communication
Personal Information
- Place of Birth: Zimbabwe
- Passport Number: BE451559
- Nationality: Zimbabwean
Timeline
BARTENDER
RAFFLES THE PALM
09.2024 - Current
BARTENDER
SIRRU FEN FUSHI (FORMER FAIRMONT HOTEL MALDIVES)
04.2024 - 08.2024
BARTENDER
FAIRMONT MALDIVES HOTEL
03.2023 - 04.2024
BARTENDER
RAFFLES THE PALM DUBAI
09.2021 - 02.2023
BARTENDER-POOL BAR
FAIRMONT AJMAN
05.2018 - 08.2021
ADVANCED LEVEL CERTIFICATION - Management of Business, Accounting, Geograpghy
Nyashanu Mission High School
01.2005 - 01.2007
INTERNATIONAL BARTENDING CERTIFICATE -
Shaker Bar School