Service, Communications, Reading
Joseph Malusi
GSO Reservations
Dubai
Summary
Organized and dependable candidate who is passionate for serving others with a smile. Motivated and willing to learn and become an asset to the team and to the management.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
Work History
GSO Reservations
Hyatt Regency Dubai & Galleria
Dubai
09.2022 - Current
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation on the customers’ desired travel dates.
- Processing payments and sending confirmation details to customers.
- Sorting out any issues that may arise with bookings or reservations.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages.
- Providing support to customers who may need to amend or cancel a reservation.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
Sales Representative
Liz Vision KE
Nairobi
06.2021 - 03.2022
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
- Establish, develop and maintain positive business and customer relationships.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Achieve agreed upon sales targets and outcomes within schedule.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends.
- Continuously improve through feedback.
Education
Bachelor of Science - Entrepreneurship Studies
Moi University
Eldoret, Kenya 09.2016 - 08.2021
Associate of Science - Computer
Kenya Institute of Professional Studies
Nairobi, Kenya. 01.2016 - 07.2016
High School Diploma -
Kyuso High School
Kitui, Kenya 02.2012 - 11.2015
Skills
Positive attitude
Height & Weight
Height: 182cm
Weight: 74.5 Kg
Interests
Timeline
GSO Reservations
Hyatt Regency Dubai & Galleria
09.2022 - Current
Sales Representative
Liz Vision KE
06.2021 - 03.2022
Bachelor of Science - Entrepreneurship Studies
Moi University
09.2016 - 08.2021
Associate of Science - Computer
Kenya Institute of Professional Studies
01.2016 - 07.2016
High School Diploma -
Kyuso High School
02.2012 - 11.2015
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