Joseph Obambo

• Greeting and welcoming guests in warmly and friendly manner ∙ To consistently provide information including but not limited to attractions, directions, and recreational opportunities
• Organizing and maintaining schedules of bell men and doormen as well as valet drivers
• Running appropriate errands for guests such as providing variety of business services including but not limited to shipping packages and printing needs
• Plans and schedules unusual requests such as arranging adventure experiences such as hot air balloons, coordinating special moments for guests .Managing mail,luggage and deliveries .Perform basic administrative/reception duties

• Offerring consistently professional, friendly, warm and engaging service
• Ensuring guests are greeted appropriately upon arrival in warm manner ∙ Opening car doors for arriving guests
• Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
• Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
• Relieved guests of luggage and connected with porters for delivery to rooms.
• Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
• Maintained lobby in pristine condition and kept trash promptly emptied.
• Greeted arriving guests and assisted with luggage, sports equipment and pets.
• Notified front desk manager of any guest issues in need of additional attention.

ACHIEVEMENTS

• Positive guests feedback (booking.com)and TripAdvisor comments
• TRAININGS ∙ Handling of guest complains ,First aid,people of determination,fire fighting.