JOSEPH OFORI
Housekeeping Attendant
Dubai
Summary
Experienced Housekeeping Room Attendant with over 5 years of expertise in maintaining clean and organized guest rooms. Proficient in using cleaning equipment and following safety standards to ensure high-quality service. Known for attention to detail, strong time management skills, and a commitment to exceeding guest expectations. Dedicated to providing exceptional cleanliness and enhancing the overall guest experience.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Housekeeping Room Attendant
Whitbread Group Plc, Premier Inn Hotels
Dubai
03.2021 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- I efficiently handled incoming and outgoing calls, addressing guest inquiries, providing information, and coordinating housekeeping services as needed.
Housekeeping Room Attendant
Flora Creek Deluxe Hotel Apartments
Dubai
11.2019 - 03.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- I efficiently handled incoming and outgoing calls, addressing guest inquiries, providing information, and coordinating housekeeping services as needed.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Education
High School Diploma -
Nkawkaw Senior High School
Ghana 02.2016 - 06.2025
Skills
Vacuuming and sweeping
Guest relations
Window cleaning
Dusting furniture
Cleaning bathrooms
Customer service-focused
Timeline
Housekeeping Room Attendant
Whitbread Group Plc, Premier Inn Hotels
03.2021 - Current
Housekeeping Room Attendant
Flora Creek Deluxe Hotel Apartments
11.2019 - 03.2021
High School Diploma -
Nkawkaw Senior High School
02.2016 - 06.2025
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