Joseph Ofori
Dubai
Summary
Dedicated housekeeping professional with a proven track record at Premier Inn Hotel, excelling in customer service and guest relations. Skilled in maintaining pristine environments and enhancing guest satisfaction through meticulous cleaning and attention to detail. Committed to safety and excellence, ensuring a welcoming atmosphere for all guests.
Overview
6
6
years of professional experience
Work History
Housekeeping Room Attendant
Premier Inn Hotel
03.2021 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Housekeeping Room Attendant
Flora Creek Deluxe Hotel Apartments
11.2019 - 03.2021
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel's commitment towards excellence.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Nkawkaw Senior High School
Ghana06-2018
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Customer service-focused
Timeline
Housekeeping Room Attendant
Premier Inn Hotel
03.2021 - Current
Housekeeping Room Attendant
Flora Creek Deluxe Hotel Apartments
11.2019 - 03.2021
High School Diploma -
Nkawkaw Senior High School
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