Dynamic and results-driven Head Barista at Idama Facility Management, skilled in leadership and conflict resolution. Successfully enhanced customer satisfaction by creating a welcoming atmosphere and expertly managing staff. Proficient in point of sale systems, ensuring efficient operations while respecting diversity in the workplace.
A hospitality professional equipped with comprehensive experience in specialty coffee preparation and caf�� management. Known for enhancing customer satisfaction through meticulous attention to service and product quality. Effective in fostering team collaboration and driving operational improvements to adapt to evolving business needs. Skilled in crafting unique beverage recipes and managing supply chains.
Overseeing the daily operations of the coffee bar, including managing work flow, coordinating staff, and ensuring efficient services,
Managing supplie, ordering coffee beans and other ingredients and ensuring adequate stock levels,
Operating the point of sales system, handling cash transactions and company policies,
Supervising the baristas, providing guidance and addressing any questions or concerns,
Managing team, delegating tasks and ensuring that all staff are performing their duties effectively,
Coordinating staff scheduling them to ensure adequate staff coverage,
Greet customers understanding their preferences and recommending appropriate beverages,
Addressing customer complaints professionally and resolving issues promptly,
Creating a positive and welcoming atmosphere for customers.
Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies, preparing and serving varieties of coffee drinks, along with pastries and cookies,
Welcomes customers by determining their coffee interests and needs,
Educates customers by presenting and explaining the coffee drink menu, answering questions,
Preparing and sell coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, caffe latte and cappuccino, etc.
Overseeing the daily operations of the coffee bar, including managing work flow, coordinating staff, and ensuring efficient services,
Managing supplie, ordering coffee beans and other ingredients and ensuring adequate stock levels,
Operating the point of sales system, handling cash transactions and company policies,
Supervising the baristas, providing guidance and addressing any questions or concerns,
Managing team, delegating tasks and ensuring that all staff are performing their duties effectively,
Coordinating staff scheduling them to ensure adequate staff coverage,
Greet customers understanding their preferences and recommending appropriate beverages,
Addressing customer complaints professionally and resolving issues promptly,
Creating a positive and welcoming atmosphere for customers.
Greeting customers as they enter,
Give customers drink menus and answer their questions regarding ingredients
Take others while paying attention to detail,
Prepare beverages following recipes
Serve beverage and prepared food, like cookies, pastries and muffins,
Receive and process payments ( cash and credit cards)
Keep the bar area clean,
Comply with health and safety regulations,
Communicate customer feedback to manager and recommend new menu items.
Communication
Conflict resolution
Leadership
Critical thinker
Interpersonal skills
Time and prioritizy management