Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Joseph  Orukpe

Joseph Orukpe

Abudhabi

Summary

Dynamic and results-driven Head Barista at Idama Facility Management, skilled in leadership and conflict resolution. Successfully enhanced customer satisfaction by creating a welcoming atmosphere and expertly managing staff. Proficient in point of sale systems, ensuring efficient operations while respecting diversity in the workplace.

A hospitality professional equipped with comprehensive experience in specialty coffee preparation and caf�� management. Known for enhancing customer satisfaction through meticulous attention to service and product quality. Effective in fostering team collaboration and driving operational improvements to adapt to evolving business needs. Skilled in crafting unique beverage recipes and managing supply chains.

Overview

13
13
years of professional experience

Work History

Head Barista

Idama Facility Management
06.2020 - Current

Overseeing the daily operations of the coffee bar, including managing work flow, coordinating staff, and ensuring efficient services,

Managing supplie, ordering coffee beans and other ingredients and ensuring adequate stock levels,

Operating the point of sales system, handling cash transactions and company policies,

Supervising the baristas, providing guidance and addressing any questions or concerns,

Managing team, delegating tasks and ensuring that all staff are performing their duties effectively,

Coordinating staff scheduling them to ensure adequate staff coverage,

Greet customers understanding their preferences and recommending appropriate beverages,

Addressing customer complaints professionally and resolving issues promptly,

Creating a positive and welcoming atmosphere for customers.

Senior Barista

Unicorn Specialty Cafe
07.2019 - 05.2020

Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies, preparing and serving varieties of coffee drinks, along with pastries and cookies,

Welcomes customers by determining their coffee interests and needs,

Educates customers by presenting and explaining the coffee drink menu, answering questions,

Preparing and sell coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, caffe latte and cappuccino, etc.

Supervisor

Travelhouse Budget Hotel
03.2012 - 11.2014

Overseeing the daily operations of the coffee bar, including managing work flow, coordinating staff, and ensuring efficient services,

Managing supplie, ordering coffee beans and other ingredients and ensuring adequate stock levels,

Operating the point of sales system, handling cash transactions and company policies,

Supervising the baristas, providing guidance and addressing any questions or concerns,

Managing team, delegating tasks and ensuring that all staff are performing their duties effectively,

Coordinating staff scheduling them to ensure adequate staff coverage,

Greet customers understanding their preferences and recommending appropriate beverages,

Addressing customer complaints professionally and resolving issues promptly,

Creating a positive and welcoming atmosphere for customers.

Barista

Caffeino
12.2017 - 07.2019

Greeting customers as they enter,

Give customers drink menus and answer their questions regarding ingredients

Take others while paying attention to detail,

Prepare beverages following recipes

Serve beverage and prepared food, like cookies, pastries and muffins,

Receive and process payments ( cash and credit cards)

Keep the bar area clean,

Comply with health and safety regulations,

Communicate customer feedback to manager and recommend new menu items.

Education

Diploma - Food And Beverages Management

BOCCONI UNIVERSITY
Italy

Diploma - Construction Industry HSE Management System & Practitioner

Green World Group
Abudhabi
08.2022

Diploma - Environmental Management & Sustainability

Green World Group
Abudhabi
08.2022

High School Diploma - Behavior Base On Safety Management

Green World Group
Abudhabi
08.2022

Diploma - Hardware And Networking

Galaxy Computer Education & Training Institute
Abudhabi
06.2022

High School Diploma - Brewing Skills

Coffee Podium
Abudhabi
09.2020

Diploma - Occupational Health And Safety

Aspire Middle East Institute
Abudhabi
09.2016

High School Diploma - Managing Safely ( IOSH)

Aspire Middle East Training Institute
Abudhabi
06.2016

National Diploma - Business Administration

Ugwuashi Polytechnic
Nigeria
12.2015

Skills

    Communication

    Conflict resolution

    Leadership

    Critical thinker

    Interpersonal skills

    Time and prioritizy management

Languages

English
Advanced (C1)
Arabic
Beginner (A1)

Timeline

Head Barista

Idama Facility Management
06.2020 - Current

Senior Barista

Unicorn Specialty Cafe
07.2019 - 05.2020

Barista

Caffeino
12.2017 - 07.2019

Supervisor

Travelhouse Budget Hotel
03.2012 - 11.2014

Diploma - Food And Beverages Management

BOCCONI UNIVERSITY

Diploma - Construction Industry HSE Management System & Practitioner

Green World Group

Diploma - Environmental Management & Sustainability

Green World Group

High School Diploma - Behavior Base On Safety Management

Green World Group

Diploma - Hardware And Networking

Galaxy Computer Education & Training Institute

High School Diploma - Brewing Skills

Coffee Podium

Diploma - Occupational Health And Safety

Aspire Middle East Institute

High School Diploma - Managing Safely ( IOSH)

Aspire Middle East Training Institute

National Diploma - Business Administration

Ugwuashi Polytechnic
Joseph Orukpe