Joseph Xavier
Dubai,UAE
Summary
Sales and customer service professional with 4+ years of experience in developing and maintaining strong relationships with clients, identifying and assessing their needs, and recommending and selling appropriate products and services. Proven track record of success in increasing sales and customer satisfaction.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Sales officer
Etisalat (YKNP)
Garhoud Atrium, Garhoud, Office 105/106 - Dubai, UAE
2023.05 - 2023.09
- Performed sales visits to take strategic action on new business leads.
- Prepared cost-benefit analyses for prospective and existing customers to help guide purchasing decisions.
- Tracked sales and order information by navigating internal computer system.
- Supported formal bidding processes by generating proposal documents.
- Maintained accurate data outlining sales, expense and staff activities.
- Won new business opportunities whilst retaining existing customers for increased revenue.
Sales executive
Etisalat (Sharaf Electronics)
Dubai, UAE
2019.05 - 2023.04
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
Sales assistant
MAGNAMIND VENTURES Pvt Ltd
Kinfra Small Industries Park, Mazhuvannoor kerala, India
2016.12 - 2018.10
- Worked as a sales representative under the sales head, responsible for developing and maintaining relationships with clients, identifying and assessing their needs, and recommending and selling appropriate franchise store opportunities. Increased sales by 15% year-over-year by developing and implementing a cross-selling and upselling strategy.
- Managed a team of 10 sales representatives and achieved a 95% sales goal.
- Presented product demos to potential customers at industry trade shows.
Education
Bachelor of Commerce - Accountant
William Carry University, Shilong, India
2013.06 - 2016.03
certification - SEARCH ENGINE OPTIMIZATION & DIGITAL ADVERTISING
KELTRON
India 2016.04 - 2016.06
Skills
- Sales and customer service
- Relationship building
- Needs assessment
- Negotiation
- Problem-solving
- Communication
- Presentation
- Teamwork
- Time management
- Organization
Languages
English
Advanced
Malayalam
Native
Tamil
Advanced
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team 8 staff members.
Timeline
Sales officer
Etisalat (YKNP)
2023.05 - 2023.09
Sales executive
Etisalat (Sharaf Electronics)
2019.05 - 2023.04
Sales assistant
MAGNAMIND VENTURES Pvt Ltd
2016.12 - 2018.10
certification - SEARCH ENGINE OPTIMIZATION & DIGITAL ADVERTISING
KELTRON
2016.04 - 2016.06
Bachelor of Commerce - Accountant
William Carry University, Shilong, India
2013.06 - 2016.03