Joseph Charles
Antony
Dubai,DU
Summary
Dedicated aviation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Aircraft Loading Supervisor
Dnata
Dubai
09.2014 - Current
- Adhered to social distancing protocols and wore mask or face shield.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Conducted departure and arrival briefings.
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Oversaw fueling, cargo management and departure of aircraft at busy facility with daily departures and arrivals.
- Maintained excellent attendance record, consistently arriving to work on time.
- Prepared variety of different written communications, reports and documents.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Security officer
Accor group of hotel
Chennai
04.2014 - 08.2014
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Security officer
U Airlines
Chennai
09.2012 - 02.2014
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
Executive Security
Indigo Airlines
Chennai
03.2008 - 09.2012
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Created load plans and performed calculations to prepare for assigned flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated ground crew activities to complete objectives on schedule.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Guest delight agent
Accord Metropolitan Hotel
11.2007 - 02.2008
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Stored guest valuables in safe and individual boxes for security.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Diploma - Hotel Management and Tourism
Loyola College
Chennai 01.2004 - 01.2006
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute of Airhostess Training
Chennai 01.2005 - 01.2006
High School Diploma -
Velammal Matriculation Higher Secondary School
Chennai 06.2002 - 01.2004
Skills
Personal Safety and Social Responsibilityundefined
Affiliations
Dangerous Goods Handling-Category 7, 8 & 10 (Indigo Airlines & dnata-Emirates Group)
Passenger Aircraft Handling & Loading Training (Dnata-Emirates Group)
Principles of W & B (Dnata-Emirates Group)
Aircraft Turnaround (Dnata-Emirates Group)
Dnata Safe Leader (Dnata-Emirates Group)
Airline Specific - Emirates - Ramp Operations Training (Back Licensing) – Dnata – Emirates Group
Dubai Airports Specific - Visual Docking Guidance System (Dnata-Emirates Group)
Emirates First Load for Aircraft Loading Supervisors (Dnata-Emirates Group)
Aircraft Turnaround Coordinator - ALS-TAC Upskilling (SRR) (Dnata-Emirates Group)
IRIS User’s Guide (Dnata-Emirates Group)
Cargo Loading in Cabin (Dnata-Emirates Group)
400Hz & PC Air Connection (Dnata-Emirates Group)
DCS – Departure Control System - Training (Indigo Airlines)
Aircraft Marshalling (Indigo Airlines)
Ramp Safety Training (Indigo Airlines)
Customer Services Training (Indigo Airlines)
Additional Information
- Maintain standards in the shift Ensure effective threat assessment & response capability Achieve department goal and follow up Advice staff on department goal with regular updates in the shift Maintain performance and follow up with my shift Monitor continuously the quality system and the level of conformance Initiate and implement corrective action to secure quality level Optimize resource Ensure that staff in my shift is fully aware of emergency response procedure, rules and regulation Ensure that staff acquire and maintain necessary skills Establish, maintain, develop work procedure with the department Carry out development dialogue with the team members Liaise with Government agency and other security related department Control theft and pilferage of company property
Certification
DGR
Timeline
Aircraft Loading Supervisor
Dnata
09.2014 - Current
Security officer
Accor group of hotel
04.2014 - 08.2014
Security officer
U Airlines
09.2012 - 02.2014
Executive Security
Indigo Airlines
03.2008 - 09.2012
Guest delight agent
Accord Metropolitan Hotel
11.2007 - 02.2008
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute of Airhostess Training
01.2005 - 01.2006
Diploma - Hotel Management and Tourism
Loyola College
01.2004 - 01.2006
High School Diploma -
Velammal Matriculation Higher Secondary School
06.2002 - 01.2004
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