Josephine Camara
Muraqqabat Deira Dubai
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, fcy exchanged processing and inventory management.
Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Skilled in handling cash, balancing ledgers, and maintaining security protocols. Strong focus on team collaboration and achieving operational efficiency. Reliable, adaptable, and driven to meet and exceed client expectations.
Overview
15
15
years of professional experience
Work History
Experienced Teller/Customer Service Representative
ORO24 Real Estate Development LLC
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Branch in Charge
Al Fardan Exchange LLC
04.2021 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Remittance and FCY Teller Supervisor
Al Fardan Exchange LLC
03.2014 - 03.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Examined tellers' reports of daily transactions for accuracy.
- Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
- Addressed and resolved escalated customer issues, turning potential negative experiences into positive ones.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Cultivated team-oriented environment, encouraging collaboration and shared responsibility for meeting branch goals.
- Implemented new processes to streamline cash handling procedures, reducing risk of loss or theft.
- Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
- Boosted team morale with regular performance feedback and recognition programs, leading to increased productivity.
- Enhanced teller accuracy by conducting regular training sessions on transaction processing and customer service standards.
- Improved transaction processing speed with introduction of new financial software, enhancing customer experience.
- Implemented new cash handling procedures to minimize discrepancies, ensuring audit compliance and financial integrity.
Bank Teller Associate
BDO Philippines
05.2010 - 01.2014
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Turned in excess cash to maintain drawer security.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Science - Business Administration And Management
Divine Mercy College Foundation
05-2010
High School Diploma -
St. Joseph's College
E Rodriguez Cubao Philippined03-2003
Skills
- Rapid data entry skills
- Stress tolerance
- Professionalism and courtesy
- Cash handling expertise
- Excellent time management skills
- Compliance, banking laws, and regulations
- Patience and empathy
- Strong work ethic
- Listening and comprehension
- Cash handling and management
- Financial services
- Customer relationship building
- Cash drawer balancing
- Confidentiality and discretion
- Conflict resolution techniques
- Sales expertise
- Cash counting
- Numeric aptitude
- Fraud detection
- Math aptitude
Timeline
Experienced Teller/Customer Service Representative
ORO24 Real Estate Development LLC
05.2023 - Current
Branch in Charge
Al Fardan Exchange LLC
04.2021 - 03.2023
Remittance and FCY Teller Supervisor
Al Fardan Exchange LLC
03.2014 - 03.2021
Bank Teller Associate
BDO Philippines
05.2010 - 01.2014
Bachelor of Science - Business Administration And Management
Divine Mercy College Foundation
High School Diploma -
St. Joseph's College