Josephine Garcia

• Greeted customers and offered a thorough discussion of their individual needs.
• Analyzed client needs and undertake full assessment of client requirements, came up with individualized and continuous treatment plans.
• Designed and carry out latest face and body slimming, toning and cellulite treatments and procedures.
• Provide consistent Spa face and body massages and facial procedures to the highest professional standard.
• Analyzed customer skin to assess conditions and skin type and suggest products and treatments such as anti-aging, rejuvenation,peeling, mild exfoliation, hydration and whitening procedures.
• Assisting doctors on consultation and procedures, being responsible for the preparation of anti-aging, cosmetic/aesthetic procedures such as botox, fillers, threads, skin boosters and hair treatments.
• Providing laser hair removal and hyperpigmentation treatment compliant with the 5 star hospital protocol and with the supervision of the doctor in-charged.
• Handle guests/client's queries and concerns efficiently and politely.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Educated clients on care processes and advised on further care and products.
• Recorded notes for future reference about customer preferences and services delivered.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Met sales goals, supporting organizational health through consistent and reliable service.
• Regularly present at, take part in and support trainings and staff meetings.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Properly care for the tools and machines and using of proper standard amounts of manufactured goods to assist with cost controls.
• Handled stocking and cleaning of both therapeutic workspaces and front office.
• Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.

• Licensed Slimming machine technologist and Spa beauty consultant, handling latest and advanced machine and devices for Slimming and Toning, Relaxation and therapeutic treatments with pain management and range of motion.
• Provided personalized care packages for clients daily from skincare to overall relaxation techniques.
• Educated clients on care processes and advised on further care and products.
• Specializing in manual therapeutic and lymphatic drainage massage.
• Assisting the head Nutritionist in advising clients with the proper diet, eating habit and meal timings.
• Newly appointed Clinic Operational Manager, responsible of converting consultations to treatment packages.
• Met sales goals, supporting organizational health through consistent and reliable service.
• Monitored current trends to understand fashions and better serve customer needs.
• Recorded notes for future reference about customer preferences and services delivered.
• Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
• Analyzed client needs and came up with individualized and continuous treatment plans.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Resolved customer complaints and facilitated conflict resolutions.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Created marketing advertisements to increase awareness of services and boost sales.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Arranged merchandise to present visually appealing displays and attract clientele.

• Greeted and welcomed clients arriving for appointment and offered a thorough discussion of individual needs.
• Undertake full assessment of client's requirements and suitability of treatments and products offered. Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Suggested appropriate therapy based on current health of client.
• Assessed and analyzed skin condition and made appropriate product recommendations to improve skin quality. Informed guests of appropriate products available to increase retail sales.
• Discussed procedures and treatment options with clients. Educated clients on treatment options. Designed post-treatment at-home care products. Advised clients on proper home-care regimens.
• Performed Slimming treatments, customized facials, chemical peels and body treatments such as massages and body wrap procedures compliant with Med Spa protocols and accepted documentation practices.
• Maintained client treatment records and designed long-term care programs for return customers.
• Maintained care products inventory and inspected equipment and selling areas for stock checks and organization. Properly care for tools and use proper amount of manufactured goods to assist with cost controls.
• Notified supervisor of supply needs to maintain stock of necessary items. Communicate to administration in any occurrences involving staff or client that needs concentration. Actively support the company, regularly present at, take part in and support training and staff meetings.
• Booked appointments, answered phones, greeted clients, handled payments and informed client's follow ups.
• Fostered friendly, warm and exceptional customer experience.

• Secretarial/ Administrative work and follow-ups, created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Assigned in Lasenza Lingerie Store in Sahara Sharjah, UAE. Responsible for effective promotions and sales of the store branch.

• Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
• Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
• Conducted research to stay up-to-date with industry trends, prices and market competition.
• Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
• Prospected continuously for new potential customers and maintained robust conversion rate.
• Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
• Exceeded established sales goals and increased client retention.
• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
• Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.

• Inspected physician referrals and determined appropriate evaluation procedures.
• Taught patients uses of wheelchairs, braces, canes, crutches and prosthetic devices.
• Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
• Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
• Recorded detailed prognosis, treatment, responses and progress notes in patient charts.
• Taught patients how to live within limits of capabilities and celebrated successes.
• Conducted clinical assessment and evaluation to determine patient needs.
• Provided therapy session adaptations according to progress and limitations.
• Administered massages and traction to relieve pain, improve comfort levels and decrease or prevent deformity or crippling.
• Trained and oriented new physical therapists and physical therapy assistants.
• Increased weekly average patient visit volume through improved scheduling and rapid insurance approval turnaround.