JOSEPHINE GRACE
Dubai,UAE
Summary
Results-driven Sales and Operations Coordinator with 10+ years of experience in customer support, operations management, and client relationship management. Skilled in coordinating business operations, improving processes, managing customer relationships, and supporting sales teams to achieve targets and high customer satisfaction.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Sales & Operations Coordinator
Shining Star Education Training LLC
Abu Dhabi, United Arab Emirates
2025.03 - Current
- Managed student enrollments and maintained strong client relationships.
- Handled inquiries, scheduling, and operational coordination.
- Coordinated admissions and enrollments for Nursery, KG1, KG2, and after-school programs using Zoho CRM.
- Prepared administrative reports and ensured operational efficiency.
Operation Manager
Housewise Services (Property Management Company)
Pune, India
2024.01 - 2025.02
- Oversaw daily operations and coordinated field executives.
- Managed vendor relationships and customer satisfaction.
- Worked closely with founders on operational planning and strategy.
Senior Customer Support
Overseas Cyber Technical Services
Chennai, India
2021.01 - 2023.11
- Handled international client queries via call and email (US, Canada, UK, Australia, etc.).
- Resolved customer issues and ensured service satisfaction through Zoho.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Admin Officer
Shri Vidhyaa Giri Group of Institutions
Chennai, India
2019.01 - 2020.11
- Manage the enrollment process for new students, ensuring accurate documentation.
- Handle incoming inquiries and requests, providing information or directing them to the appropriate personnel.
- Coordinate meetings, parent-teacher conferences, and other school-related activities.
Executive - Operations
Aegis Customer Support Services Private Limited
Chennai
2016.02 - 2017.11
- Proficient in handling customer inquiries through both telephone calls and email correspondence to provide timely and effective issue resolution.
- Demonstrates excellent communication skills in addressing customer concerns, actively listening to their needs, and employing a solution-oriented approach.
- Collaborated with the sales and customer service teams to resolve disputes and prevent future billing discrepancies.
Customer Relationship Officer
BankBazaar.com (A&A Dukaan Financial Service Pvt Ltd.)
Chennai, India
2015.06 - 2016.01
- Adaptable to various communication channels, utilizing a customer-centric mindset to deliver consistent and exceptional support experiences.
- Engage with customers seeking loans, convince them, and facilitate the loan process.
- Interacting with customers to address their needs, concerns, and inquiries promptly.
- Promoting additional products or services based on customer needs while ensuring their continued association with the company.
Softskill Trainer
IL&FS Educational and Technology Service Pvt Ltd
Chennai
2013.08 - 2014.09
- Conducted training on communication, teamwork, and professional skills.
Education
BCA - Bachelor of Computer Applications
Kongunadu Arts and Science College
2007.04 - 2010.06
MCA - Master of Computer Applications
Loyola College
Chennai 2013.01 -
Skills
- Sales Coordination
- Operations Management
- Customer Relationship Management (CRM & Zoho)
- Client Support & Retention
- Team Leadership
- Communication & Problem Solving
- Administration & Reporting
- Event & Schedule Coordination
Websites
LANGUAGES
English
Tamil
Timeline
Sales & Operations Coordinator
Shining Star Education Training LLC
2025.03 - Current
Operation Manager
Housewise Services (Property Management Company)
2024.01 - 2025.02
Senior Customer Support
Overseas Cyber Technical Services
2021.01 - 2023.11
Admin Officer
Shri Vidhyaa Giri Group of Institutions
2019.01 - 2020.11
Executive - Operations
Aegis Customer Support Services Private Limited
2016.02 - 2017.11
Customer Relationship Officer
BankBazaar.com (A&A Dukaan Financial Service Pvt Ltd.)
2015.06 - 2016.01
Softskill Trainer
IL&FS Educational and Technology Service Pvt Ltd
2013.08 - 2014.09
MCA - Master of Computer Applications
Loyola College
2013.01 -
BCA - Bachelor of Computer Applications
Kongunadu Arts and Science College
2007.04 - 2010.06