JOSEPHINE JOSEPH
Dubai
Summary
Seasoned professional with over 20 years of experience in sales support, customer relationship management, and operations coordination. Demonstrated expertise in managing comprehensive sales processes, from enquiry generation and quotation verification to LPO approvals and delivery coordination. Proficient in CRM and FOCUS systems management, inventory planning, and ISO 9001:2015 compliance auditing. Adept at resolving complex customer complaints, ensuring on-time order delivery, and preparing in-depth reports on sales pipelines, inventory movements, and service activities. A strategic and proactive team player, skilled in cross-departmental collaboration, technical documentation management, and supporting both internal and external teams to consistently achieve business objectives.
Overview
20
20
years of professional experience
Work History
Sales Administration Manager (Concrete Division)
M/s. Consent LLC
08.2016 - Current
- Sales Support: Partnered with the sales team and CSM to achieve sales targets, ensuring timely follow-up on inquiries and smooth sales operations.
- Quotation and LPO Management: Verified and approved quotations and LPOs in CRM, ensuring alignment with project specifications and coordinating with the sales team to resolve discrepancies.
- Customer Relationship Management (CRM): Managed CRM systems, guiding users and documenting customer interactions for seamless follow-up.
- Customer Interaction: Acted as the primary point of contact for customer inquiries in the absence of the sales team, ensuring prompt and effective responses.
- Internal Documentation: Oversaw all sales-related documentation, including sales orders, job orders, and delivery notes in the FOCUS system.
- Sales Reporting and Administration: Prepared sales reports, managed administrative tasks, including leave schedules and handovers, contributing to efficient sales operations.
- ISO 9001:2015 Compliance: Part of the internal ISO auditing team, maintaining and updating ISO documents to ensure compliance with quality standards.
- Production Planning: Coordinated with the CSM and production teams to prioritize production schedules and meet customer demands.
- Payment Collection Support: Assisted with payment collection and account reconciliation as needed.
Team Leader (Building Services)
Technoflow Trading LLC
07.2004 - 06.2016
- Enquiry Generation and Distribution: Generated enquiries through MEED and customer base; allocated enquiries to sales coordinators, advising on product quotes and margins.
- Quotation Verification: Verified quotes prepared by coordinators, ensuring accuracy and error-free submissions; revised quotes during finalization with multiple options for management review.
- Lead Management: Passed leads to external teams for execution jobs, ensuring enquiry generation from passed leads, and summarized daily enquiries for follow-up.
- Sales Reporting: Prepared weekly reports on orders in the pipeline, unconverted enquiries, and inventory movement, analyzing data to inform external communication and management decisions.
- Purchase and Inventory Coordination: Followed up with purchasing for non-standard item pricing, advised on product development for frequent customer requests, and coordinated inventory planning based on market trends and orders.
- Delivery and Compliance: Ensured orders were delivered on time, arranged appointments for external teams, and monitored commercial documentation for export-import compliance.
- Customer Complaint Handling: Managed customer complaints, coordinating resolutions with concerned departments, maintaining a complaint database, and generating MIS reports on resolution status.
- Site Visits and Training: Coordinated site visits for service personnel, ensured delivery with O&M manuals, and provided on-site training for product installation and storage.
- Technical Documentation: Maintained records of technical submittals, consultant specifications, and compliance statements, submitting monthly reports on all sales and service activities.
Education
Diploma -
American University of Applied Science
Jaipur, India03.1996
B.COM - Bachelors of Commerce
Delhi University
Delhi, India08.1994
Skills
- Attention to Detail
- Project Planning
- operation
- Task Prioritization
- Quality Assurance
- Customer Relations
- Problem-Solving
- Business office administration
- Sales Strategies
- Sales Leadership
- ISO9001 standards
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)
Timeline
Sales Administration Manager (Concrete Division)
M/s. Consent LLC
08.2016 - Current
Team Leader (Building Services)
Technoflow Trading LLC
07.2004 - 06.2016
Diploma -
American University of Applied Science
B.COM - Bachelors of Commerce
Delhi University
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