JOSEPHINE NAMGANDA
CUSTOMER RELATION OFFICER
Dubai,United Arab Emirates
Summary
Experienced hospitality professional with focus on delivering exceptional guest services. Proven track record of enhancing guest experiences through personalised attention and extensive knowledge of local attractions. Skilled in managing reservations, coordinating events, and addressing guest concerns with friendly and professional approach.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
CONCIERGE
EMRILL LLC
Dubai, UAE
2022.04 - 2026.02
- Enhanced guest satisfaction by providing prompt and courteous service.
- Provided high-quality customer service for enhanced guest experience.
- Maintained clean and welcoming reception area, projecting inviting atmosphere.
- Delivered excellent communication skills to resolve any queries or issues of guests.
- Assisted guests in locating local attractions to enrich their stay.
- Handled emergency situations calmly and efficiently, prioritising safety of guests.
- Ensured smooth check-ins and check-outs for superior convenience.
- Worked closely with hotel staff to ensure consistent communication flow.
- Maintained up-to-date knowledge of local attractions for better recommendations.
- Delivered exceptional service to VIP guests, exceeding expectations.
SPECIAL HANDLING OFFICER
Dubai International Airport UAE
Dubai, UAE
2021.01 - 2022.02
- Handled sensitive information with discretion and professionalism.
- Wrote detailed reports, aiding in case documentation.
- Increased operational efficiency by streamlining administrative processes.
- Provided customer service to improve overall visitor experience.
- Executed assigned duties responsibly thus meeting departmental expectations consistently.
- Collaborated with colleagues for effective teamwork.
- Delivered top-notch service to visitors, enhancing their experience at the venue.
Education
Diploma - Entrepreneurship
Namagabbi Senior secondary school
Uganda 2018.04 - 2021.05
Skills
- Communication proficiency
- Multitasking proficiency
- Time management expertise
- Patience and positivity
- Service-Oriented mindset
- Mail and package handling
- Comprehension of international etiquette
- Familiarity with safety procedures
- Time management
Languages
English
Arabic
French
Declaration
I hereby declare that the above furnished information are true and correct to the best of my knowledge and belief.
Qualities
- Positive Thinking
- Pro-active and self-motivated
- Ability to prepare and present reports to director level.
- Analytical Ability
- Interpersonal skills
- Problem solving Technique
Timeline
CONCIERGE
EMRILL LLC
2022.04 - 2026.02
SPECIAL HANDLING OFFICER
Dubai International Airport UAE
2021.01 - 2022.02
Diploma - Entrepreneurship
Namagabbi Senior secondary school
2018.04 - 2021.05