JOSEPH IVAN KATEREGGA
Abu Dhabi
Summary
Dynamic and results-driven professional with extensive experience in hospitality and retail. At Southern Sun Hotel, I enhanced guest satisfaction through effective training and quality control, achieving a notable increase in positive feedback. Skilled in customer relationship management and staff development, I excel in fostering team productivity and maintaining high standards of cleanliness and service.
Overview
2011
2011
years of professional experience
Work History
House Keeping Supervisor
Southern Sun Hotel
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Sales Associate
Man About Town
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Mega Standard Supermarket
UGANDA-KAMPALA
04.2007 - 04.2010
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Education
Bachelor Of Arts And Science - Communication Skillls
Makerere University
Uganda02.2012
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Training and mentoring
- Staff training and development
- Health and safety compliance
- Customer relationship management
- Quality improvements
- Chemical handling
- Document control
- Staff motivation
- Quality assurance and control
Timeline
Sales Associate
Mega Standard Supermarket
04.2007 - 04.2010
House Keeping Supervisor
Southern Sun Hotel
Sales Associate
Man About Town
Bachelor Of Arts And Science - Communication Skillls
Makerere University