Joseph Kimaku Njoroge
Nairobi
Summary
Hardworking and punctual Merchandiser works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
4
4
years of professional experience
Work History
Merchandiser
Upendo Supermarket
Nairobi
03.2022 - 10.2023
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products thus increasing sales by 10%.
- Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Provided training and support for new staff members in regards to merchandising operations.
- Set up attractive window displays that encouraged customers to enter the store.
- Researched new products to determine potential success.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Assisted customers with locating desired items within the store ,thus increasing customer satisfaction.
- Provided feedback from customers regarding product selection, display, and pricing.
- Monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Delivery Driver and Waiter
Karibu Tena Restaurant
11.2019 - 06.2021
- Engaged clients to create rapport and established long-term customer relationships through prompt and courteous service.
- Resolved customer complaints and adjusted orders to satisfaction post-delivery.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Verified each delivery against delivery instructions before delivering to customers.
- Notified management of vehicle safety concerns and issues.
- Obtained signatures needed to complete and process paperwork upon deliveries.
- Completed daily pre-departure inspection checklist before every shift.
- Met and surpassed productivity targets and quality standards.
- Collected money from customers, provided change.
Education
Computer And Information Systems
Eastland College Kenya
Nairobi, KenyaHigh School Certificate -
Spring Pastures High School
KenyaPrimary School Certificate -
Kerarapon Primary School
KenyaDriving License -
Africana Driving School
KenyaSkills
- Negotiations
- Inventory monitory and Tracking
- Upselling Techniques
- Product Merchandising
- Excellent Customer Service
- In-Store Support
- Stock Replenishment
- Window Displays
- Multitasking
- Computer Literacy
- Attention to detail
Languages
Swahili
First Language
english
Proficient (C2)
C2
Timeline
Merchandiser
Upendo Supermarket
03.2022 - 10.2023
Delivery Driver and Waiter
Karibu Tena Restaurant
11.2019 - 06.2021
Computer And Information Systems
Eastland College Kenya
High School Certificate -
Spring Pastures High School
Primary School Certificate -
Kerarapon Primary School
Driving License -
Africana Driving School
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