Joseph Kofi Appiah Bawuah
IT Support Specialist
Dubai
Summary
Clever IT Support Specialist develops innovative solutions to unforeseen issues. Competent systems manager for single or multi-site installations. Maintains optimal security through hands-on management of all hardware and software assets Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
IT Support Specialist
First Allied Bank Saving and Loans
Kumasi,Adum
02.2017 - 03.2020
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
IT Hardware Technician
First Allied Bank Saving and Loans
Kumasi,Adum
02.2017 - 03.2020
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Designed computer hardware components and peripheral devices.
- Investigated hardware product issues involving materials and software and devised solutions.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
IT Technician
First Allied Bank Saving and Loans
Kumasi,Adum
02.2017 - 03.2020
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored systems in operation and quickly troubleshot errors.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Education
Diploma Certificate - Information Communication AndTechnology
NIIT Ghana- Kumasi Centre
No.2, Block 29 Stadium, Edwenase Road, Kumasi, Gh 08.2013 - 09.2016
Diploma Certificate - System Engineering
IPMC Computer School
Ring Road Central, Accra, Ghana 10.2020 - 07.2021
Skills
Desktop support
Timeline
Diploma Certificate - System Engineering
IPMC Computer School
10.2020 - 07.2021
IT Support Specialist
First Allied Bank Saving and Loans
02.2017 - 03.2020
IT Hardware Technician
First Allied Bank Saving and Loans
02.2017 - 03.2020
IT Technician
First Allied Bank Saving and Loans
02.2017 - 03.2020
Diploma Certificate - Information Communication AndTechnology
NIIT Ghana- Kumasi Centre
08.2013 - 09.2016
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