JOSHUA BADU
IMDAAD LLC
Dubai
3
years of professional experience
1
Certification
1
Language
Data and Operations Analyst with 8+ years of combined experience across education, operations, administration, inventory management and business analytics, with experience in Ghana and the UAE. Contributed to improving client payment collection from approximately 48% to 93% through more accurate payment-related data and operational information, while supporting an estimated 10–15% increase in employee productivity. Experienced in Excel reporting, data collection, validation, cleaning, restructuring, inventory reconciliation, Power BI dashboards, operational analysis and process improvement. Strong mathematical background with developing capabilities in SQL, Python and Excel VBA. Based in Dubai, UAE.
Skills
Operations & Reporting: Excel Reporting | Inventory Management | Inventory Reconciliation | Record Management | Audit Support | Operational Monitoring | Process Improvement | Documentation | Demand Analysis
Data & Analytics: Data Collection | Data Validation | Data Cleaning & Restructuring | Data Analysis | Data Accuracy | Data Visualization | Historical Trend Analysis | Correlation Analysis | Operational Forecasting
Business & Administration: Administrative Support | Customer Support | Employee Coordination | Data Management | Reporting | Training & Onboarding | Stakeholder Communication
Technical: Microsoft Excel | Power BI | VLOOKUP | Excel Formulas | Excel VBA | SQL – Basic | Python | SPSS | Minitab | MATLAB | Microsoft Office
Microsoft Office: Excel | Word | PowerPoint
Attention to detail
Fast learner
Adaptability
Team collaboration
Work History
ADMINISTRATIVE ASSISTANT & EMPLOYEE SUPERVISOR
1 Year 3 Months- Collected and structured payment-related operational data, then restructured and validated information to improve data accuracy and availability for payment processing and management reporting.
- Improved the accuracy and availability of payment-related operational data by collecting, organizing, restructuring and validating information used to support client payment processing and management reporting.
- Produced daily, weekly and monthly operational reports, providing management with reliable information for monitoring performance and investigating low-profit-margin cases.
- Strengthened operational decision-making by maintaining accurate records that enabled supervisors to investigate performance issues using consistent and reliable data.
- Coordinated employee needs and operational support to ensure clients maintained daily payment schedules.
- Monitored employee readiness, appearance and work areas to support service quality and field efficiency.
- Managed customer interactions to address inquiries and provide support. and identified pressing issues requiring operational attention and follow-up.
ONBOARDING ASSISTANT
1 Month- Organized employee records and onboarding documentation to facilitate seamless employee integration.
- Coordinated onboarding and training documentation to ensure easy access and organization of records.
- Facilitated communication between employees and management to enhance onboarding experience.
- Prepared correspondence, reports, and documentation with strong attention to accuracy.
- Assisted team members with data entry, filing, and information retrieval tasks.
OPERATIONS / INVENTORY ANALYST — NATIONAL SERVICE
1 Year- Analysed historical demand and stock-level patterns using Excel and Power BI to identify recurring low-stock periods and support branch replenishment timing.
- Investigated discrepancies between electronic records, paper records and physical inventory, tracing inaccuracies to historical entries from four years prior.
- Analysed electronic inventory records and branch requirements through daily, weekly and monthly Excel reports to monitor stock availability and operational demand.
- Restored consistency between inventory records and physical stock measurements, enhancing reliability of information for auditing, measurement and replenishment planning.
- Applied VLOOKUP and Excel validation formulas to identify affected records, trace inconsistencies and support correction of database inputs.
- Restored greater consistency between inventory records and physical stock measurements, strengthening the reliability of information used for auditing, measurement and replenishment planning.
- Presented findings for team review and submitted analysis to supervisor, whose investigation confirmed findings and facilitated operational implementation.
- Trained newer employees in operational procedures, physical inventory counting and comparison of electronic and paper records.
BUSINESS ANALYTICS & DATA VISUALIZATION TRAINEE / GROUP LEAD
3 Months- Developed business analytics and data visualization capabilities through intensive program addressing real-world business challenges.
- Created interactive, data-driven dashboards using Power BI to effectively communicate business information and facilitate analytical problem-solving.
- Strengthened practical knowledge of data visualization, business analytics and evidence-based decision-making.
- Enhanced knowledge of data visualization, business analytics, and evidence-based decision-making through practical application.
Education
BSc - MATHEMATICS
- Dean's Academic Excellence Award, School of Physical Sciences, 2021–2022
- Relevant areas: Applied Mathematics | Numerical Methods | Optimization | Statistics | Mathematical Modelling | Quantitative Analysis
- GPA: 3.5/4.0
Certification
Stanford Mathematical Thinking, Coursera — 2025–Present, Euclid-to-Modern Geometry, Hillsdale College — 2024, Business Analytics & Data Visualization, iiAfrica / Ghana 1000 — 2024, Public Speaking & Content Creation, Jobberman Soft Skills / Mastercard Foundation — 2021
LANGUAGES
English: Fluent
EDUCATION
Dean’s Academic Excellence Award, School of Physical Sciences, 2021–2022
Personal Information
- Title: DATA & OPERATIONS ANALYST | BUSINESS ANALYTICS | REPORTING & DATA MANAGEMENT
- Nationality: Ghanaian
- Visa Status: Employment Visa
Timeline
ONBOARDING ASSISTANT
IMDAAD LLC
07.2025 - 08.2025Read More
ADMINISTRATIVE ASSISTANT & EMPLOYEE SUPERVISOR
IMDAAD LLC
07.2025 - CurrentRead More
BUSINESS ANALYTICS & DATA VISUALIZATION TRAINEE / GROUP LEAD
iiAfrica / Ghana 1000 Initiative
01.2024 - 04.2024Read More
OPERATIONS / INVENTORY ANALYST — NATIONAL SERVICE
Ghana Revenue Authority (GRA)
11.2023 - 11.2024Read More
University of Cape Coast
BSc from MATHEMATICS
Read More