Joshua Da-anton

• Reduced costs by effectively negotiating contract terms
• Coordinated with Accounts department for efficient invoice reconciliation.
• Managed stock levels for optimal business performance.
• Prepared regular reports on purchasing activities to assist management decisions.
• Monitored stock movement, swiftly addressing any discrepancies or issues identified.
• Managed bookings using Fresha software to schedule, cancel and re-arrange appointments.

• Managed telephone lines, taking messages with precision and professionalism.
• Coordinated staff schedules for efficient utilisation of resources.
• Implemented hygiene standards across the salon, creating a safe environment for both clients and staff members.
• Ensured smooth salon operations by managing appointment schedules and client queries.
• Processed payments using various methods, enhancing convenience for clients.
• Maintained a clean, welcoming reception area for positive first impressions.

• Advised customers on product selection based on their needs.
• Collaborated with team members for efficient store operations.
• Dealt with returns, ensuring customer satisfaction.
• Promoted loyalty schemes to customers, enhancing brand loyalty.
• Organised team meetings, facilitating effective communication.
• Managed daily back-office operations to ensure smooth functioning.
• Responded to customer queries promptly, enhancing client satisfaction.
• Coordinated office supplies inventory, ensuring availability at all times.

• Sized up individual customers feet and provided appropriate sizing and shoes.

• Resolved customer queries using active listening and problem-solving skills.

• Used downtime to clean store floor, rearrange product displays and restock shelves.

• Complied with company's data security and confidentiality information.

• Worked flexibly across multiple customer access points.

• Recommended products based on customer needs and desires,

• Answered questions regarding products

• Maintained a knowledge of sales, promotions, store policies, and security practices

• Prepared sales slips and contracts, arranged delivery and facilitated special requests and orders

• Coordinated execution of planograms to maintain high visual merchandising standards.

• Gathered and moved materials to facilitate assigned displays.

• Maximised sales by designing interactive and engaging store displays.

• Selected merchandise based on price, quality and demand.

• Identified issues, analysed information and provided solutions to problems.

• Sized up individual customers feet and provided appropriate sizing and shoes.

• Resolved customer queries using active listening and problem-solving skills.

• Displayed outstanding personal presentation and customer service in customer-facing role.

• Complied with company's data security and confidentiality information.

• Processed new orders and refunds in line with company standards

• Greeted customers entering the store to ascertain what each customer wanted or needed

• Answered customer questions about products and services

• Answered customer questions about product availability and shipment times

• Educated customers about the brand to incite excitement about the company's mission and values

• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.