JOSHUA MANALAC
AB-ENGLISH
DUBAI,PHILIPPINES
Summary
Accomplished Senior Sales Executive with success converting leads, exceeding quotas and maximizing revenue with proactive and ambitious strategies. Decisive, passionate and devoted to outperforming expectations. Attentive, resourceful and personable with customers.
Dynamic Sales Executive with 1 year of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Senior Sales Executive
MARS IMMIGRATIONS DOCUMENTS CLEARING SERVICES
DUBAI, MYANMAR
09.2020 - Current
- Utilized multiple marketing strategies to improve profitability.
- Implement appropriate marketing and sales methods.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Performed corporate training procedures to educate new employees on different programs and requirements.
- Calculated sales commission for sales team of 10 representatives.
- Outperformed revenue targets by effectively applying new strategies and sales techniques.
- Prospected leads, scheduled meetings and converted targets into customers at 100% rate.
Senior Customer Service Representative
ALORICA PHIL.
DAVAO, Myanmar
10.2018 - 12.2019
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Coordinated customer service responses for high-value customers.
Education
Bachelor of Arts - English Literature
WESTERN MINDANAO STATE UNIVERSITY
ZAMBOANGA CITY 05.2011 - 06.2014
High School Diploma -
LOYOLA HIGH SCHOOL
OLUTANGA ZAMBOANGA SIBUGAY 06.2005 - 06.2008
No Degree -
OLUTANGA ELEMENTARY SCHOOL
OLUTANGA ZAMBOANGA SIBUGAY 05.2001 - 06.2004
Skills
Immigrations Expertise
Accomplishments
- Supervised team of 5 to 10 staff members.
- Achieved 90 percent through effectively helping with sales qoutas.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Senior Sales Executive
MARS IMMIGRATIONS DOCUMENTS CLEARING SERVICES
09.2020 - Current
Senior Customer Service Representative
ALORICA PHIL.
10.2018 - 12.2019
Bachelor of Arts - English Literature
WESTERN MINDANAO STATE UNIVERSITY
05.2011 - 06.2014
High School Diploma -
LOYOLA HIGH SCHOOL
06.2005 - 06.2008
No Degree -
OLUTANGA ELEMENTARY SCHOOL
05.2001 - 06.2004
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