JOSHUA MUINDE MUSEE

• Operating equipment while observing standard safety procedures.
• Building positive relationships with customers by providing exceptional customer service.
• Coordinating efforts with other airport personnel including security officers, ground crew members, customs agents, to ensure seamless services for all passengers involved.
• Loading and offloading passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
• Observing safety and privacy procedures in handling passengers' property.
• Received special recognition from management for consistently meeting performance metrics related to baggage handling accuracy.
• Contributing to a positive work environment by supporting colleagues during peak travel times and heavy workload periods.
• Increasing operational efficiency by properly utilizing available resources such as equipment for heavy lifting tasks.

Accomplishments

• Recognized for handling stressful situations with a calm demeanor and pleasant manner
• Excellent communication and interpersonal skills with customer service orientation
• Expert multitasker, handling travel arrangements, reservations, and guest accommodations efficiently

Key Responsibilities

• Managed concierge desk operations, maintaining accurate records of guest needs and preferences.
• Utilized strong communication skills to effectively relay important information between guests and hotel staff members.
• Maintained a welcoming atmosphere by greeting visitors and providing personalized assistance upon arrival.
• Coordinated luggage storage services, improving overall efficiency of guest arrivals and departures.
• Ensured smooth communication with security personnel regarding visitor access, enhancing safety measures within the property.
• Participated in ongoing training and professional development opportunities to remain current on industry trends and best practices.
• Handled customer complaints to satisfy and retain guests.

Accomplishments.

• Recognized for the ability to effectively handle high-stress situations e.g. on time safe performance.
• Worked with company systems such as live support and diligently completed all assigned tasks working overtime as needed

Key Responsibilities.

• Responsible for on time safe departure of Safarilink flights.
• Provided accurate gate, flight arrival and departure information, as well as answer general passenger inquires.
• Maintained thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.
• Provided clear and accurate communication to passengers, agents, flight crews and vendors.
• Complied with all safety procedures and airline policies.
• Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
• Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
• Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
• Collaborated with team members to achieve high levels of performance in demanding situations.
• Streamlined check-in processes for faster service, resulting in reduced wait times.
• Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
• Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.

• Observed and performed the below responsibilities while attached to an experienced licensed Flight Dispatcher.
• Advise on flight preparation, flight techniques and coordination in order to support the flight crews in all relevant procedures on the ground.
• Manage domestic law, regulations and safety rules in order to assure flight safety in compliance with regulations and laws.
• Determine flight paths and flight altitude, arrival and departure times; calculate fuel consumption and reserves as well as take-off and landing weights in order to ensure smooth, economical and safe flight operations.
• Participated in workshops and presentations related to projects to gain knowledge.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.