Joshua Smith
Dubai
Summary
A 13 year professional in Dubai Real Estate and dynamic leader with a strong record in overseeing operations and driving growth. Adept at team collaboration, strategic planning, and adapting to evolving business needs. Strong skills in financial management, staff development, and fostering a culture of customer relationship enhancement. Known for reliability and achieving impactful results.
Overview
13
13
years of professional experience
Work History
Branch Director
Edwards and Towers Real Estate LLC
Dubai, United Arab Emirates
06.2024 - 02.2025
- Doubled Gross Income in H2 2024 compared to H1 2024 leading a team of between 20 and 25.
- Oversaw a change in strategy in recruitment, training and development to allow E&T to attract more established, experienced brokers in Dubai on top of attracting new talent from Europe to UAE.
- Implemented a target driven mentality and KPI's with existing sales team encouraging team members to take ownership and become more accountable for their performance.
- Regularly conducted check-in and feedback sessions with individual team members to ensure they continue to feel valued and safe to make decisions aiding their own personal growth and development.
- Fostered an ethos of providing quality customer service, encouraging team members to become area specialist's and empowering them with knowledge to aid them in gaining clients trust.
- Managed the online marketing strategy ensuring maximum exposure for listings whilst taking into account the ROI and lead per listing ratio.
- Oversaw the after-sale process liaising with all associated parties ensuring smooth transition from closed to invoiced business.
Sales Director
Engel and Voelkers Real Estate LLC
Dubai, United Arab Emirates
03.2023 - 04.2024
- Led a high-performing sales team of approximately 20 focusing on both primary and secondary market to generate a Gross Commissioned Income in excess of AED 18.5 million for 2023.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders such as developers, banking professionals, and fit-out contractors to further establish the company''s presence in relevant circles.
- Delivered consistent results against quarterly targets by monitoring KPIs closely and adjusting strategies as needed.
Sales and Leasing Director
Aqua Properties LLC
Dubai, United Arab Emirates
01.2022 - 03.2023
- Managed a small community branch before being promoted to lead the Head Office Sales and Leasing secondary team.
- Devised and implemented full training programme for on-boarding new and inexperienced recruits.
- Mentored and guided the team offering reflective and constructive feedback allowing the team to unlock their potential and allowing personal and team growth as well as success.
- facilitated the roll-out of in-house development launches to the secondary market team in collaboration with the in-house development team.
Senior Sales Negotiator
Betterhomes LLC
Dubai, United Arab Emirates
07.2020 - 01.2022
- Specialized in Arabian Ranches and surrounding communities.
- Dealt with HNW clients.
- Fostered a referral culture within my client base through offering world class advice and recommendations to all clients.
- Consistently in the top 25% of the high achievers within the company for Commission's Generated.
- Ensured KPI's were met in relation to Listings, Viewings, Offer's and Gross Commissions generated.
Sales Negotiator
HMS Homes Real Estate
Dubai, United Arab Emirates
09.2017 - 07.2020
- Exceeded sales targets consistently by actively prospecting for new clients and upselling to existing customers.
- Established strong client relationships for increased customer satisfaction and repeat business.
- Increased average deal size through effective negotiation techniques, resulting in higher overall revenues.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales and Leasing Consultant
Allsopp and Allsopp Real Estate
Dubai
06.2012 - 04.2014
- Started in Leasing before promotion to the Sales Team.
- Conducted prospecting calls to establish and build a client network.
- Facilitated in helping clients with the full moving process from qualification all the way through to transfer including viewing, closing and processing the lease or sale.
- Consistently went above and beyond to establish my client network and be a top performer within the company.
Education
High School Diploma -
Hills Road VI Form College
Cambridge06-2002
Skills
- Objective-Focused
- Employee Empowerment
- Branch Management Expertise
- Strategic Decision-Making
- Dynamic Leadership Skills
- Guidance and Support
Affiliations
- Dubai Real Estate Regulatory Agency
Timeline
Branch Director
Edwards and Towers Real Estate LLC
06.2024 - 02.2025
Sales Director
Engel and Voelkers Real Estate LLC
03.2023 - 04.2024
Sales and Leasing Director
Aqua Properties LLC
01.2022 - 03.2023
Senior Sales Negotiator
Betterhomes LLC
07.2020 - 01.2022
Sales Negotiator
HMS Homes Real Estate
09.2017 - 07.2020
Sales and Leasing Consultant
Allsopp and Allsopp Real Estate
06.2012 - 04.2014
High School Diploma -
Hills Road VI Form College