JOSHUA KOFI AMOS DANKWAH
WAITER
AL NAHDA SHARJAH,UNITED ARAB EMIRATES (DUBAI)
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
6
6
years of professional experience
Work history
Waiter
NAD AL SHEBA
DUBAI, DUBAI
02.2021 - 02.2025
- Promptly addressed customer queries and requests, significantly boosting satisfaction levels.
- Maintained organised workplace by refilling condiments and completing side duties.
- Regularly sanitised hands and work areas to uphold health and safety standards.
- Collaborated effectively with team members to foster harmonious working environment.
Food runner
EMIRATES HOSPITALITY GROUP
DUBAI , DUBAI UAE
01.2019 - 02.2021
- Adapted rapidly to changes in menu items or special offers, ensuring accurate communication to customers.
- Managed stress effectively during peak hours, maintaining high levels of productivity without compromising on quality service.
- Accomplished smooth workflow during peak hours by maintaining constant communication with waitstaff and chefs.
- Enhanced customer experience with timely delivery of food to tables.
- Maintained high standards of cleanliness in dining area by clearing tables quickly.
- Demonstrated exceptional multitasking skills whilst prioritising large volumes of orders effectively.
Education
BACHELORS OF ART - POLITICAL SCIENCE AND INFORMATION STUDIES
UNIVERSITY OF GHANA LEGON
GHANASkills
- Calm and patient
- Conflict resolution
- Silver service expertise
- Dining etiquette
- Inventory management
- Friendly attitude
- Table service
- POS system proficiency
- Menu knowledge
Languages
English
Fluent
References
References available upon request.
Timeline
Waiter
NAD AL SHEBA
02.2021 - 02.2025
Food runner
EMIRATES HOSPITALITY GROUP
01.2019 - 02.2021
BACHELORS OF ART - POLITICAL SCIENCE AND INFORMATION STUDIES
UNIVERSITY OF GHANA LEGON
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