Joshua Luke Groener
Summary
Performance-driven leader with 15+ years of experience in directing branch and regional operations with a focus on quality, process improvement, driving efficiency, and achieving financial success for top-tier organizations. Instrumental in leading planning processes and initiatives of new products to drive impact in targeted marketing programs across region in compliance with company procedures and guidelines. Well-versed in leading and managing large teams, as well as monitoring regional input in program planning process to achieve desired goals. Expert at collaborating with cross-functional departments/stakeholders to identify, develop, implement and communicate strategies, plans, and programs needed to profitably achieve business goals. Excel at aligning and prioritizing resources to local marketing needs and conducting local market assessments of existing/new business development opportunities . Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Branch Manager
CTD Tiles
Cambridge
01.2018 - 01.2023
- Oversee end-to-end branch operations in a fast-paced and deadline-driven environment
- Prepare financial statements for branch and supervise employees in day-to-day responsibilities
- Facilitate customer service functions to ensure overall customer satisfaction
- Create plans and forecasts to fit future needs, grow business, and customer acquisition
- Ranked store position from bottom to 2nd within 6 months
- Maximized sales by 15 % by moving store from loss-making to hitting budget
- Protected store assets and merchandise by complying with company's standard operating procedures
- Optimized team product knowledge through conducting training to increase sales
- Reduced staff turnover by establishing and implementing employee incentive scheme.
Affiliations Match Day Players and official Tunnel Steward, Chelsea Football Club
01.2002 - 01.2023
Branch Manager
Tiles & Stone
Chelmsford
01.2016 - 01.2018
- Spearheaded multifaceted branch processes in a performance-driven environment
- Assessed local market conditions and identified current and prospective sales opportunities
- Developed forecasts, financial objectives, and business plans
- Designed strategies to meet set goals and metrics
- Managed budget and allocated funds appropriately
- Boosted sales opportunities by driving successful Profit & Loss performance using commercial insight
- Enhanced overall sales by delivering exceptional in-store standards, such as visual merchandising displays
- Amplified branch and organizational profitability by managing audit and shrink domains
- Created and executed key action plans for store/staff to enhance productivity and growth
- Identified, developed, and proposed recommendations for areas of improvement within store.
Manager
Topps Tiles
London
01.2015 - 01.2016
- Created and implemented a business strategy for the store
- Took accountability and improved the profit and loss statistics for the store
- Developed and implemented action plans for both store and staff
- Identified, developed and proposed recommendations for improvement within the store
- Improved the store from a loss making to a profit-making store.
Assistant Manager
Topps Tiles
Raynes Park
01.2004 - 01.2015
- Coordinated and managed overall operations in a continuously-evolving environment
- Deputised for Store Manager on regular basis and managed customer complaints
- Aided/trained staff on day-to-day basis as per company's procedural requirements on service, health, and safety
- Supervised administration of multiple functions, including cash up, banking, and invoicing
- Controlled stock, investigated stock losses/errors, and completed timesheets for staff
- Accomplished highest number of sales in designated region by utilizing robust strategies
- Fostered a pleasant shopping experience by building/sustaining customer-centric store culture
- Drove sales and promoted organizational brand by organizing numerous in-store promotional events
- Supported executive management in achieving/surpassing targets by planning/trading events
- Enabled store's adherence with organization's implemented safety standards & procedures.
Education
High School Diploma -
Westview
South Africa 1995 - 1997
Skills
Leadership and Management
General Manager
Branch Manager
Manager
Sales Manager
First Aid
Customer Service
Sales & Business Development
KPI Monitoring & Reporting
Accomplishments
- Manage the end-to-end customer relationship management with modern & Traditional trade customers - building long term growth strategies with clients, resolving queries and servicing disputes
- Deft at providing incisive leadership, expertly guiding organizations through crisis, disaster recovery, employee disputes, economic downturn, and deep organizational change
- Repeated success in identifying problem areas, bottlenecks, and guiding staff in the collaborative implementation of corrective actions
- Remarkable efficiency to navigate complex situations while prudently mitigating risks, identifying value creation opportunities, and building partners
- Astute in monitoring and analysing market trends to identify market requirements for current and future services
- Areas of Expertise
- Regional & Branch Operations
- Customer/Stakeholder Relations
- Sales & Business Development
- KPI Monitoring & Reporting
- Training/Mentoring/Coaching
- Profit & Loss Management
- Workflow/Capacity Planning
- Performance Evaluations
- Corrective Action Plans/Approaches
- De-escalation & Conflict Resolution
- Continuous Process Improvement
- Strategy Development & Execution
- Policy Design & Implementation
Languages
English
Native
Afrikaans
Elementary
Certification
Leadership and Management
Emergency First Aid at work
Level 3 Retail Knowledge
Level 3 Retail Skill Management
Level 1 English
Level 1 Mathematics
Level 1 Fire Safety Awareness (QCF)
Level 3 NVQ Spectator Safety (QCF)
Level 1 Football Coaching
Level 2 Event and Match day Stewarding
Level 2 NVQ Spectator Safety
Timeline
Branch Manager
CTD Tiles
01.2018 - 01.2023
Branch Manager
Tiles & Stone
01.2016 - 01.2018
Manager
Topps Tiles
01.2015 - 01.2016
Assistant Manager
Topps Tiles
01.2004 - 01.2015
Affiliations Match Day Players and official Tunnel Steward, Chelsea Football Club
01.2002 - 01.2023
High School Diploma -
Westview
1995 - 1997
Similar Profiles
Nick HarrisNick Harris
CTD Tiles Regional Sales Manager (East) at CTD TilesCTD Tiles Regional Sales Manager (East) at CTD Tiles
Troy DesBarresTroy DesBarres
Entrepreneur & Founder at CTD Victory Inc.Entrepreneur & Founder at CTD Victory Inc.
Ali Ashraf ShahidAli Ashraf Shahid
Corporal at CTD Punjab, PakistanCorporal at CTD Punjab, Pakistan