Josphat Kahia
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Assistant
Australian World Trading LLC
11.2021 - Current
- Established rapport with customers using active listening and interpersonal skills.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Front Desk Receptionist
Tivoli Souq Waqif Boutique Hotels
08.2020 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Waiter
Ritz Calton Hotel
08.2019 - 07.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Salesperson
Neema Textiles
01.2018 - 07.2019
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Diploma in Hotel & Catering Management -
Kenya Utalii College
Nairobi Kenya10.2018
High School Diploma -
Aquinas Boys High School
Nairobi Kenya12.2015
Kenya Certificate of Primary Education -
Unity Primary School
Nairobi Kenya12.2011
Skills
- Sales and marketing
- Strong written and oral communication
- Computer skills
- Customer service
- Telephone etiquette
- Time management
Certification
Diploma in Hotel & Catering Management Kenya Utalii College
Computer Packages NIBS institute
Timeline
Sales Assistant
Australian World Trading LLC
11.2021 - Current
Front Desk Receptionist
Tivoli Souq Waqif Boutique Hotels
08.2020 - 09.2021
Waiter
Ritz Calton Hotel
08.2019 - 07.2020
Salesperson
Neema Textiles
01.2018 - 07.2019
Diploma in Hotel & Catering Management -
Kenya Utalii College
High School Diploma -
Aquinas Boys High School
Kenya Certificate of Primary Education -
Unity Primary School
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