Josy Joseph
Customer Service Executive
Branford ,Ontario
Summary
Highly accomplished and motivated customer service and sales executive with 7 years of experience across the financial, and software sectors. Demonstrated expertise in building and maintaining successful relationships with clients and management. Proven ability to handle a wide range of clients, providing exceptional service while ensuring meticulous transaction monitoring. Possesses excellent written and verbal communication skills, enabling effective communication with clients and internal teams. Committed to delivering outstanding results, seeking a challenging position to leverage skills, knowledge, and intelligence for the organization's growth and success.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Executive
City Exchange LLC
Dubai
12.2018 - 01.2023
- Delivered exceptional customer service by warmly greeting customers, actively engaging with their needs, and ensuring a positive customer experience throughout their visit to the exchange house
- Addressed inquiries in a friendly and professional manner, providing detailed and clear explanations of exchange processes and services offered
- Proactively resolved customer issues and complaints, demonstrating patience and empathy in diffusing tense situations and finding satisfactory solutions
- Acted as a point of contact for customer feedback, listening attentively and taking necessary steps to improve service quality
- Received cash, checks, and other financial instruments from customers, ensuring adherence to established procedures
- Processed transactions accurately, maintaining a high level of precision in counting and verifying money received and dispensed
- Assisted customers in currency exchanges, providing information on current rates, fees, and available services
- Handled currency conversions and transactions promptly and with meticulous accuracy
- Maintained a professional and approachable demeanor, fostering a welcoming atmosphere for customers and encouraging repeat business
- Collaborated with team members to enhance overall service levels, participating in training sessions and sharing customer service best practices
- Ensured a safe and secure environment for customers and staff, remaining vigilant for any signs of potential security risks or fraudulent activities
- Upheld company policies and compliance regulations, with a specific focus on safeguarding customer information and preventing unauthorized transactions.
Sales Executive
AeroProSys Software India Ltd
Kottayam
01.2016 - 10.2018
- Scheduled and conducted meetings with appropriate development resources and customers to understand their requirements and present suitable software solutions
- Maintained adequate customer correspondence data, ensuring all interactions were accurately recorded and easily accessible for future reference
- Assist sales team in business acquisitions, planning, retention, and management
- Built and nurtured strong client relationships, leading to a reputation for excellent services and generating repeat business opportunities
- Tracked sales orders to ensure they were scheduled and sent out on time, facilitating efficient order processing and customer satisfaction
- Collaborated with cross-functional teams to ensure seamless execution of sales projects and efficient delivery of software products to clients
- Acted as a point of contact for customers, addressing their inquiries, and concerns, and providing post-sales support to ensure customer satisfaction
- Attended industry events and trade shows to network, promote company products, and generate new business opportunities.
Education
Bachelors of Technology -
Mahatma Gandhi University
Bachelor of Technology - Electronics And Communication
Mahatma Gandhi University, Kerala, India
06.2011 - 08.2015
Skills
Issue escalation
Certification
Financial Crime: Processes & Technology , Udemy
Timeline
Financial Crime: Processes & Technology , Udemy
03-2023
Customer Service Executive
City Exchange LLC
12.2018 - 01.2023
Sales Executive
AeroProSys Software India Ltd
01.2016 - 10.2018
Bachelor of Technology - Electronics And Communication
Mahatma Gandhi University, Kerala, India
06.2011 - 08.2015
Bachelors of Technology -
Mahatma Gandhi University
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