Jothi Ramsubramanian

Accomplished IT professional with extensive expertise in strategic thinking, budgeting and forecasting, and team development. Proven track record in process optimisation, vendor negotiation, and IT infrastructure development. Adept at technical documentation, cybersecurity principles, and technical troubleshooting. Demonstrates strong analytical-thinking and a results-oriented approach. Committed to innovation development and proficient in network troubleshooting and IT infrastructure library knowledge. Exceptional time-management skills ensure efficient project completion.

• Successfully designed and implemented IT pre-operations and ICT infrastructure for five new schools in the UAE, ensuring seamless technology deployment.
• Efficiently managed IT asset inventory and annual budgeting, achieving cost-effectiveness and operational efficiency.
• Achieved notable success in optimizing IT expenditures by streamlining inventory and reducing departmental print budgets.
• Led the migration from file servers to Microsoft OneDrive, enhancing data accessibility and collaboration.
• Played a key role in IT audit inspections, analyzing and reviewing systems, data, and documentation for compliance and performance improvements.
• Ensured timely resolution of service desk tickets, consistently meeting SLA targets through effective ICT team management.
• Successfully implemented Mobile Device Management (MDM) for over 5,000 devices across the MENASA region, along with data classification and labeling policies.
• Deployed Azure AD Multi-Factor Authentication (MFA), USB restrictions, and C: Drive access controls for over 10,000 staff, ensuring compliance with identity and access management policies across the GEMS group.
• Implemented advanced security measures, including Data Loss Prevention (DLP), CASB, email gateway security, and brand protection monitoring across the organization.
• Prepared and delivered information security and data privacy awareness programs for staff, students, and parents, promoting a culture of cybersecurity across the GEMS group.
• Automated key IT processes, enhancing the department’s operational efficiency and reducing manual intervention.

• Provided expert IT support and management for one of the largest GEMS schools, serving 10,500 students and 750 staff members, ensuring uninterrupted service delivery.
• Led IT operations as Cluster Lead for multiple GEMS schools, overseeing seamless integration and service delivery across the network.
• Spearheaded the setup, configuration, and ongoing maintenance of ICT infrastructure, including servers, switches, wireless controllers, firewalls, IP telephony, access control, CCTV, biometric systems, internet, printers, guest management systems, digital signage, AV systems, classroom technology, endpoint security, software tools, and patches.
• Diagnosed and resolved complex hardware and software issues through thorough troubleshooting, prioritizing issues based on impact, and implementing resolutions. Managed virtual servers, installed and upgraded software and hardware, and integrated automation processes for enhanced efficiency.
• Developed and enforced policies and standards for IT systems, ensuring consistency and alignment with organizational goals across the group.
• Collaborated with the Department Head to prepare and manage the annual IT budget, effectively controlling operational expenses and monitoring spending on equipment, AMCs, and software.
• Provided ICT support for students, teachers, and parents, offering guidance and troubleshooting assistance for online learning platforms and portals.
• Coordinated with internal teams to ensure the timely delivery and execution of IT projects.
• Managed the procurement process for IT assets, consumables, and operational services, working closely with finance and procurement teams to ensure efficient cost management.
• Worked with the Group IT function to continuously optimize and enhance IT services, both current and future, ensuring alignment with long-term objectives.

• Servers and Storage: Deployment, management, and maintenance of server infrastructure.
• Cloud Computing: Expertise in cloud-based infrastructure and services.
• Email and Endpoint Security: Implementation and monitoring of secure communication and endpoint protection.
• Data Loss Prevention (DLP): Safeguarding sensitive data through strategic protection measures.
• IT Asset Management: Overseeing the lifecycle and optimization of IT assets for efficiency and cost-effectiveness.
• Security Operations Management: Overseeing and strengthening security measures for IT systems.
• Identity and Access Management (IAM): Managing user authentication, access, and security protocols.
• Vulnerability Management: Identifying, assessing, and mitigating IT vulnerabilities to enhance system security.
• IT Security Processes and Policies: Developing and enforcing IT security standards and practices.
• Apple School Manager & Device Enrollment Program (DEP): Streamlining device setup and deployment processes.
• Mobile Device Management (MDM): Administering and securing mobile devices to ensure data integrity and security.
• Firewall Management: Configuring and monitoring firewalls to secure networks.
• Backup and Recovery Planning: Ensuring data integrity and readiness for disaster recovery.
• Network Management: Designing, operating, and troubleshooting network systems to ensure reliable connectivity.
• Network Access Control (NAC): Securing access to network resources and sensitive data.
• User Training and Support: Delivering end-user training and IT support to improve user experience and operational efficiency.
• IT Process Models (ITIL): Applying ITIL methodologies to optimize IT service management processes.
• Project Management: Leading and delivering IT projects on time and within budget, ensuring successful implementation.

Microsoft 365 Expertise:

• Extensive experience managing and administering the full suite of Microsoft 365 products, including Exchange Online, Teams, SharePoint, OneDrive, and Yammer.
• Skilled in configuring Microsoft Defender, Compliance Center, Intune, and Entra ID (formerly Azure AD) for security, compliance, and endpoint management.
• Proficient in leveraging Power Platform tools (Power Apps, Power Automate, Power BI) and Microsoft 365 productivity apps to drive efficiency and collaboration.
• Experienced in implementing policies, managing devices, and optimizing the Microsoft 365 ecosystem for organizational success.

Firewall Solutions: FortiGate, Checkpoint

Endpoint Security: Microsoft Defender, McAfee

Information Security: Nessus (Vulnerability Assessment), CyberArk (PAM)

Backup Solutions: Veeam, Symantec Backup & Vault, Acronis

Networking:

• Hardware: Cisco, Aruba, Alcatel
• Monitoring Tools: Aruba ClearPass, Cisco ISE

Telephony Solutions: Avaya, Cisco, Alcatel

Mobile Device Management (MDM): Intune, IBM MaaS 360, JAMF, ManageEngine, Scalefusion

Printers & Print Management:

• Printers: Xerox, Sharp, Canon, HP
• Print Management Solutions: Papercut, Equitrac, MyQ, SafeQ, Uniflow

CCTV Solutions: Milestone, IVMS, Wavestore

Access Control & Biometric Systems: System Galaxy, ZKTeco

Digital Signage Solutions:

• MagicInfo, TrilbyTV, Hipersign

Patch Management: Ivanti

Enterprise Systems:

• ERP Solutions: Microsoft Dynamics, Oracle, Orison
• School Management Systems: SIMS, iSAMS, Phoenix

Classroom Technology & Devices:

• Laptops: HP, DELL, Lenovo, Asus, Apple
• Smartboards: Clevertouch, BenQ, Spectron
• UPS: APC
• Charging Carts: Aver, Indota, Formcase, Ergotron

Educational Apps & Tools:

• Seesaw, Impero, Adobe Creative Cloud, Lucid Chart, NearPod, ClassKick, GCSEPod, Active Learn, I Read & Start Arabic, GL Assessment, ALPS, Learning Ladders, Follett, My Concern, Wonde, ClassLink, Classroom Cloud, Century Tech, Tenpoints

• ITIL Certified (ITIL Foundation)
• Microsoft Certified: Azure Fundamentals
• Apple Certified Support Professional (ACSP)
• ISO/IEC 20000 Practitioner
• CompTIA Security+ Certified

• GEMS-WSS Admin Star of the Term: Awarded for outstanding performance in Term 3 (2019) and Term 3 (2020).
• Star of the Month (June 2008): Recognized as the Best New Joiner of the Month at Sutherland.
• Arjuna Award (Jan 2009 – Mar 2009): Acknowledged for significant performance at Sutherland.
• Bravo Champion Award (Jul 2009 – Sep 2009): Honored for consistent performance at Sutherland.
• Employee of the Quarter (Jan 2012 – Mar 2012): Recognized for consistent performance at Allianz.
• Allianz Customer Satisfaction Champion (Q1 2013): Commended for exceptional customer satisfaction results.

• Passport Number: L2289749
• Husband's Name: Ranjith VG
• Date of birth: 19/06/87
• Nationality: Indian
• Marital status: Married

• Mr. Shabeer Mohammed, Chief Information Officer, GEMS Education, Dubai
• Mr. Andrew Wilson, Founding Principal, Arcadia Global School, Dubai