Joud Mhanna
Ajman,United Arab Emirates
Summary
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Proficient in software and systems relevant to hospital customer service
• Ability to work in a fast-paced environment
Overview
5
5
years of professional experience
Work history
Customer service representative
NMC hospital
Sharjah
2023.04 - Current
- Resolved customer disputes through timely and effective solutions.
- Trained new hires to enhance productivity and efficiency on the job floor.
- Managed returns and exchanges, ensuring high levels of customer satisfaction.
- Handled complaints and inquiries to boost overall customer satisfaction.
Customer service representative
Oriana hospital
Sharjah
2021.02 - 2023.03
- Accomplished customer service professional with 2 years of experience in healthcare, particularly with Oriona hospital. Demonstrated ability to resolve patient concerns effectively, enhance satisfaction, and cultivate strong relationships..
Education
High school. -
Al-Ikhaa private school
SyriaSkills
- E-Commerce experience
- Courtesy etiquette
- Efficient telephonic etiquette
- Data entry proficiency
- Tactful negotiation
- Proactive follow-up behaviour
- Email administration
- Helpdesk operations
- Order processing capability
Languages
Arabic
Native
English
Native
Timeline
Customer service representative
NMC hospital
2023.04 - Current
Customer service representative
Oriana hospital
2021.02 - 2023.03
High school. -
Al-Ikhaa private school