Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Joud Mhanna

Joud Mhanna

Ajman,United Arab Emirates

Summary

• Excellent communication and interpersonal skills

• Strong problem-solving and conflict resolution abilities

• Proficient in software and systems relevant to hospital customer service

• Ability to work in a fast-paced environment

Overview

5
5
years of professional experience

Work history

Customer service representative

NMC hospital
Sharjah
04.2023 - Current
  • Resolved customer disputes through timely and effective solutions.
  • Trained new hires to enhance productivity and efficiency on the job floor.
  • Managed returns and exchanges, ensuring high levels of customer satisfaction.
  • Handled complaints and inquiries to boost overall customer satisfaction.

Customer service representative

Oriana hospital
Sharjah
02.2021 - 03.2023
  • Accomplished customer service professional with 2 years of experience in healthcare, particularly with Oriona hospital. Demonstrated ability to resolve patient concerns effectively, enhance satisfaction, and cultivate strong relationships..

Education

High school. -

Al-Ikhaa private school
Syria

Skills

  • E-Commerce experience
  • Courtesy etiquette
  • Efficient telephonic etiquette
  • Data entry proficiency
  • Tactful negotiation
  • Proactive follow-up behaviour
  • Email administration
  • Helpdesk operations
  • Order processing capability

Languages

Arabic
Native
English
Native

Timeline

Customer service representative

NMC hospital
04.2023 - Current

Customer service representative

Oriana hospital
02.2021 - 03.2023

High school. -

Al-Ikhaa private school

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Joud Mhanna