Jovan Bbosa
Dubai
Summary
Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Freelance Events Promoter
SOHO GARDEN
2022.04 - Current
- Communicate with potential clients and coordinate bookings and reservations while providing excellent customer service
- Ability to adjust to different schedules and timings according to events schedule
- Promote upcoming shows and campaigns using social media and community presence
- Work well with different nationalities professionally and help facilitate their visit and ensure a satisfactory experience
- Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
Cabin Crew
EMIRATES AIRLINE
2016.03 - 2020.08
- Welcomed and greeted passengers, assisted with carry-on baggage storage and guided them to their seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Ensured safety and comfort of customers onboard aircraft.
Team Leader
Elevation Burger
2014.06 - 2015.09
- Welcome guests to the restaurant
- Ensure team members process guest orders on time while maintain quality of the food
- Ensure guests feel at home and provide a welcoming environment
- Assist guests with any clarifications and help during their visit
Education
High school Graduate certificate -
St. Lawrence Citizens Highschool
2012.01 - 2013.04
Skills
Highly adaptable, positive, resilient and open to new ideasFlexible and able to work in shifts and adjustable to schedule timingsExcellent interaction, interpersonal and communication skillsAbility to adjust in a multicultural environmentEnergetic personality, highly motivated and positive attitudeExcellent Crew Resource Management and problem-solving skillsEager to take on new challenges, enthusiastic and willingness to learn
Timeline
Freelance Events Promoter
SOHO GARDEN
2022.04 - Current
Cabin Crew
EMIRATES AIRLINE
2016.03 - 2020.08
Team Leader
Elevation Burger
2014.06 - 2015.09
High school Graduate certificate -
St. Lawrence Citizens Highschool
2012.01 - 2013.04