Jovan Jankovic
Dubai,UAE
Overview
4
4
years of professional experience
Work history
HUMAN RESOURCES COORDINATOR
Emirates Group
Dubai, UAE
2024.11 - 2026.06
- - Successfully inducted over 9,000 new employees including cabin crew, pilots, engineers, ground staff, and data personnel.
- - Collaborated closely with internal departments to streamline induction processes and enhance engagement.
- - Delivered weekly onboarding presentations, ensuring a seamless and positive impression for all new joiners including all other joining formalities
CUSTOMER EXPERIENCE
Rhetora
Dubai, UAE
2023.10 - 2024.06
- - Managed a 300+ member user community: posted updates, clarified changes, and closed the loop on questions.
- - Enhanced customer satisfaction by implementing personalized support strategies and proactive communication.
- - Acted as the main point of contact for clients, addressing concerns and fostering long-term relationships.
SALES DEVELOPMENT
Rhetora
Chicago, USA
2022.10 - 2023.10
- - Generated $500k in pipeline through highly strategic outbound campaigns, utilizing cold calling, email outreach, and LinkedIn Prospecting.
- - Qualified and nurtured leads by understanding client needs.
- - Maintained clean notes so handoffs to account teams were seamless.
Education
Bachelor of Arts - Business Management
Trinity International University
Chicago, USA 2001.04 -
Skills
- Communication
- Problem-Solving
- Collaboration
- Adaptability
LANGUAGES
English | Advanced
Serbian | Native
Accomplishments
Was part of the 4 founding members at Rhetora, a start up that was founded in the UAE. We were only the second start-up from the Middle East to ever get accepted into the TechStars accelerator in Miami, a 3-month program that helps fresh start-ups by providingfundraising opportunities, workshops, and other forms of guidance.
Timeline
HUMAN RESOURCES COORDINATOR
Emirates Group
2024.11 - 2026.06
CUSTOMER EXPERIENCE
Rhetora
2023.10 - 2024.06
SALES DEVELOPMENT
Rhetora
2022.10 - 2023.10
Bachelor of Arts - Business Management
Trinity International University
2001.04 -