Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
IT Technician
Am industries musaffah, Abu Dhabi
Abu Dhabi
05.2022 - 02.2023
Confidential work on research and development
Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
Performed installation, maintenance and repair for computer hardware and software applications.
Used diagnostic tools to identify hardware failures and replace non-functional components.
Explained technical information in clear terms to promote better understanding for non-technical users
Established, repaired and optimized networks by installing wiring, cabling and devices over 25 computers per day.
Offered assistance in implementing and developing training programs
Wrote reports on computer statuses and maintenance jobs.
Computer Repair Technician
Self-employed
Kampala
07.2018 - 01.2020
Disassembled computers to perform diagnostics and check for repair needs.
Refurbished 200 PC systems and 150 peripherals such as monitors, networking equipment, printers, for ministry of justice uganda
Updated and installed new software on over 100 desktop and laptop computers to maintain latest technology.
Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Bachelor's Degree - Computer Engineering
Makerere University
Uganda
02.2019
Skills
Help Desk
Computer Networking
Software Troubleshooting (5 years)
Computer Hardware
Technical Support (4 years)
Computer Operation (5 years)
Software Testing (3 years)
Computer Science
Android
Operating Systems (6 years)
Python (Less than 1 year)
ServiceNow
Languages
English - Fluent
Responding to customer situations with sensitivity
Accomplishments
Collaborated with team of 8 in the development of prototype.
Resolved product issue through consumer testing.
Supervised team of 8 staff members.
Languages
English
Upper intermediate (B2)
Timeline
IT Technician
Am industries musaffah, Abu Dhabi
05.2022 - 02.2023
Computer Repair Technician
Self-employed
07.2018 - 01.2020
Bachelor's Degree - Computer Engineering
Makerere University
Similar Profiles
LABEEB ABDULLAKUTTYLABEEB ABDULLAKUTTY
Administration Assistant/ Technical Assistant at M/s. Abu Dhabi Gas IndustriesAdministration Assistant/ Technical Assistant at M/s. Abu Dhabi Gas Industries