Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Jovan Katende

Jovan Katende

Abu Dhabi

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

IT Technician

Am industries musaffah, Abu Dhabi
Abu Dhabi
05.2022 - 02.2023
  • Confidential work on research and development
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Performed installation, maintenance and repair for computer hardware and software applications.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Explained technical information in clear terms to promote better understanding for non-technical users
  • Established, repaired and optimized networks by installing wiring, cabling and devices over 25 computers per day.
  • Offered assistance in implementing and developing training programs
  • Wrote reports on computer statuses and maintenance jobs.

Computer Repair Technician

Self-employed
Kampala
07.2018 - 01.2020
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Refurbished 200 PC systems and 150 peripherals such as monitors, networking equipment, printers, for ministry of justice uganda
  • Updated and installed new software on over 100 desktop and laptop computers to maintain latest technology.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

Education

Bachelor's Degree - Computer Engineering

Makerere University
Uganda
02.2019

Skills

  • Help Desk
  • Computer Networking
  • Software Troubleshooting (5 years)
  • Computer Hardware
  • Technical Support (4 years)
  • Computer Operation (5 years)
  • Software Testing (3 years)
  • Computer Science
  • Android
  • Operating Systems (6 years)
  • Python (Less than 1 year)
  • ServiceNow
  • Languages
  • English - Fluent
  • Responding to customer situations with sensitivity

Accomplishments

  • Collaborated with team of 8 in the development of prototype.
  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.

Languages

English
Upper intermediate (B2)

Timeline

IT Technician

Am industries musaffah, Abu Dhabi
05.2022 - 02.2023

Computer Repair Technician

Self-employed
07.2018 - 01.2020

Bachelor's Degree - Computer Engineering

Makerere University
Jovan Katende