JOVEN BUENDIA
Al Ain Abu Dhabi
Summary
Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.
Overview
10
10
years of professional experience
Work History
Customer Service Representative-Fashion Consultant
AWESOMEOS PHILIPINES
10.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CUSTOMER SERVICE - HEALTH CARE ACCOUNT
OPTUM GLOBAL SOLUTIONS - UNITED HEALTH CARE
11.2020 - 03.2021
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Linguage Inc. - Online English Teacher
Linguage Inc. Cebu City
09.2019 - 11.2020
- Worked with students on grammar, pronunciation and sentence construction.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.
- Developed innovative lesson plans to engage students in English language learning.
Technical Support Representative
Sykes Asia - Cebu Philippines
05.2016 - 05.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
English Instructor
Cebu Pelis Institute
06.2015 - 05.2016
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Initiated, facilitated and moderated classroom discussions for college-level English students.
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Employed diverse teaching approaches to help students of all abilities understand material.
Preschool Teacher
Department Of Education
06.2013 - 04.2014
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
Education
Bachelor of Science - General Eduction
Western Mindanao State University
Zamboanga City04.2012
Skills
- Relationship Building
- Project Planning
- Customer Service
- Organizational Skills
- Conflict Resolution
Additional Information
Additional Skills that follow include office application such as Microsoft Office, which includes Microsoft word, Microsoft PowerPoint, Microsoft excel and etc.
Languages
English
Intermediate (B1)
English
Upper intermediate (B2)
Timeline
Customer Service Representative-Fashion Consultant
AWESOMEOS PHILIPINES
10.2022 - 10.2023
CUSTOMER SERVICE - HEALTH CARE ACCOUNT
OPTUM GLOBAL SOLUTIONS - UNITED HEALTH CARE
11.2020 - 03.2021
Linguage Inc. - Online English Teacher
Linguage Inc. Cebu City
09.2019 - 11.2020
Technical Support Representative
Sykes Asia - Cebu Philippines
05.2016 - 05.2017
English Instructor
Cebu Pelis Institute
06.2015 - 05.2016
Preschool Teacher
Department Of Education
06.2013 - 04.2014
Bachelor of Science - General Eduction
Western Mindanao State University
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