Jovita Grazil Rego
Dubai
Summary
An articulate, competent and confident administrative professional, who has basic understanding of sales, support executives and growing client network by drawing on 3+ years of experience providing high-quality systems management, personnel recruitment, professional communication and leadership. Organized and proactive self-starter, results-oriented & committed individual.
Overview
10
10
years of professional experience
Work History
HR Recruiter
ONE VASCO TOURISM
12.2021 - Current
- Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
- Develop and execute recruitment strategies to attract top talent.
- Conduct interviews, coordinate with hiring managers, and manage the selection process.
- Onboard new employees and facilitate orientation programs.
- Address employee concerns and resolve conflicts.
- Implement and maintain employee engagement programs
- Ensure compliance with company policies and labor laws
- Oversee performance appraisal processes and provide feedback to employees.
- Develop performance improvement plans and support employee development.
- Administer payroll, benefits, and compensation plans.
- Conduct salary reviews and market research to ensure competitive compensation.
- Manage employee benefits programs, including he alth insurance and retirement plans
- Identify training needs and organize professional development opportunities.
- Track and evaluate the effectiveness of training programs.
- Ensure adherence to labor laws and regulations.
- Update and maintain HR policies and procedures.
- Maintain accurate employee records and HR databases.
- Prepare reports on HR metrics and trends.
- Promote workplace health and safety programs.
- Manage workers' compensation claims and safety compliance
- Oversee daily office operations, including supplies, equipment, and facilities.
- Coordinate maintenance and repairs for office infrastructure
- Provide support to senior management and other departments.
- Schedule meetings, manage calendars, and handle correspondence.
- Maintain and organize company records and documents.
- Handle confidential information with discretion.
- Plan and organize company events, meetings, and conferences.
- Manage logistics, invitations, and agendas.
- Track and manage office expenses and budgets.
- Process invoices and handle purchasing requests.
- Serve as the first point of contact for visitors and phone inquiries
- Address and resolve customer and client issues as needed
- Perform data entry tasks and maintain databases.
- Prepare reports and presentations for internal and external use.
- Ensure compliance with company policies and legal regulations.
- Maintain awareness of changes in administrative laws and best practices.
IMMIGRATION SALES CONSULTANT
Y-Axis Immigration Overseas Careers
07.2020 - 12.2021
- Develop relationships with clients to understand their needs and provide the solution for immigration
- Advise clients on market conditions and help them build their future abroad
- Work on documentation of Clients application for migration
- Worked on all types of products such as visit, travel, study, PR, Business Visa
- Call clients and counsel them on various options available based on client's preference and eligibility
- Address queries about immigration Visa and PR
- Assist in filling documents and application
- Countries that I work on USA, Canada, Australia, UK and Germany
- Book slot and coordinate with clients for IELTS
- Updates clients on various updates of immigration through calls, emails and WhatsApp
- Meet clients face to face to update the progress on their documentation
- Make outbound calls to the clients who are eligible and interested in helping with their application
- Arrange a meeting with Client and the documentation Team who works for Student Visa
- Guide the client with right solution where He/She is eligible
- Work on the documentation handle clients personal LinkedIn profile to market their CV for Canada, UK, AUS market
- Work on the Client CV and cover letter to promote their CV for resume marketing
BUSINESS DEVELOP AGENT/ Admin
PEACE HOMES REAL ESTATE
09.2019 - 05.2020
- Served as a representative for clients from start to the end of transaction
- Developed relationships with clients to understand their needs and provide the best real estate solution
- Advise clients on market conditions, prices, mortgages, legal requirements and related matters
- Served as Property manager for privately held residential properties: marketed properties for new tenants; handled day to day legal issues; managed repairs and maintenance issues; conducted regular property inspections
- Generating new business through cold calling (high number of daily outbound calls)
- Developing and managing key relationships with both new and old clients to grow them into a diversified customer base in a highly competitive market
- Marketed properties through posting advertisements on sites like property finder, Dubizzle and Bayut
- Educated clients on market conditions and Real Estate trends
- Promoted different properties using marketing tools to attract customers including social media, emails, WhatsApp and cold callings
- Prepared formal documents such as long term contracts, short term contracts and property management
- Provide monthly Balance sheets reports to the clients
- Register in DTCM and get the approval for the property
- Attend the meeting with Clients and crack the deal for the company
- Attend the webinar on the markets value
- Take care of the rental accounts and provide to the company
- Take care of the miscellaneous repair for the property
SR NETWORK ANALYST
Accenture Pvt LTD
09.2015 - 06.2019
- Company Overview: Accenture is a global professional services company with leading capabilities in digital, cloud, and security
- Provisioned circuits for the customer from US and Alaska
- Generating new business through cold calling (high number of daily outbound calls)
- Developing and managing key relationships with both new and old clients to grow them into a diversified customer base in a highly competitive market
- Worked as Delivery Manager for the customer from APAC, EMEA and LATAM regions
- Worked for circuits from high bandwidth 1G-100G speeds to low bandwidth 64k-1.55Mbps
- Handling escalation and provide floor support to peers
- Process trainer
- Coordinate on calls with clients, location contact of client, client tech and process tech while testing the circuits
- Handled and interfaced with key account customers to support daily requests, including service activation, account maintenance and complaints on timely and responsive
- Provide mail support to client
- Handle inbound calls and make outbound calls when necessary to support business
- Accenture is a global professional services company with leading capabilities in digital, cloud, and security
TECHNICAL SUPPORT REPRESENTATIVE
IBM India Pvt. Ltd
06.2014 - 02.2015
- Proficient in handling escalated calls and providing level 1 support to end users
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Proficient in deciding the priority of incidents
- Creation and management of domains and user accounts as well as assign access right and permission to use the internet facility
- Experience in handling Priority 1 and 2 incidents
Education
Diploma - computer science
Nitte Rukmini Adyanthaya Memorial Polytechnic
Nitte, Karnataka01.2014
Higher Secondary -
St Agnes college
Mangalore, Karnataka01.2011
Secondary -
St Thomas Eng Med School
Moodbidri, Karnataka01.2009
Skills
- Good communication
- Professional attitude
- Team player
- Solution oriented
- Resourceful
- Energetic
- Competent
- Result-oriented
- Highly Articulate
- Windows 98
- Windows 2000
- Windows XP
- Windows Server 2003
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Adobe PDF
- Maximo
- Service Now
- Salesforce
Human Resources Support
Community Networking
Salesforce expertise
Global recruitment
Hiring Requirements
Compliance regulations
Administrative Support
Job fairs planning
Human Resource Management Systems
Job Offer Development
Candidate tracking
Offer letters
Employment law
Human resource laws expert
IT job market understanding
Job Description Development
Outbound Calling
Cold-calling
LinkedIn Sourcing
Salary and benefits negotiations
Safety Training
Background checking
Assessing qualifications
Full cycle recruiting
Team motivation
New hire paperwork processing
New Hire Orientation
Business requirements understanding
Candidate Screening
Project Management
Recruitment
Training and Onboarding
New Hire Training
Recruitment Strategies
New hire orientations
Talent management
Job Applicant Interviews
Salary Negotiation
Time Management
Contracting
Recruiting and Sourcing
Recruitment strategy development
Administrative Skills
Onboarding expertise
Background Checks
Offer negotiation
Benefits Administration
Resume Screening
Area Of Expertise
- Good communication
- Professional attitude
- Team player
- Solution oriented
- Resourceful
- Energetic
- Competent
- Result-oriented
Disclaimer
I hereby declare that the above-mentioned information is correct, up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
KANNADA
Bilingual or Proficient (C2)
Timeline
HR Recruiter
ONE VASCO TOURISM
12.2021 - Current
IMMIGRATION SALES CONSULTANT
Y-Axis Immigration Overseas Careers
07.2020 - 12.2021
BUSINESS DEVELOP AGENT/ Admin
PEACE HOMES REAL ESTATE
09.2019 - 05.2020
SR NETWORK ANALYST
Accenture Pvt LTD
09.2015 - 06.2019
TECHNICAL SUPPORT REPRESENTATIVE
IBM India Pvt. Ltd
06.2014 - 02.2015
Diploma - computer science
Nitte Rukmini Adyanthaya Memorial Polytechnic
Higher Secondary -
St Agnes college
Secondary -
St Thomas Eng Med School
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