Jovo Duricic

• Motivated team by providing hands-on practical support to all members of 25 Client Advisors, and BOHon duty.
• Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
• Dealt with client complaints and rectified product and service issues.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Built customer retention and satisfaction by delivering top-quality service.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Managed staff rotas, and planning workloads effectively and strategically.
• Monitored employee attendance records to maintain discipline within the team.
• Trained new hires and set up mentoring relationships to drive team performance.
• Provided constructive feedback to staff for improved performance levels.

• Roll out the newest training content, through in-store training
• Identifying store training needs and implementing dedicated actions
• Preparing the monthly morning briefing agenda and sharing it with the training manager/field trainer before the end of each month
• Sharing monthly feedback with the store director
• Mystery shopping feedback and actions
• Onboarding the new joiners
• Delivering training sessions to staff
• Clarifying, summarizing, and sharing ideas
• Guiding group discussions
• Challenging thinking and encouraging reflection

• Build and maintain clients through consistent follow-up with phone calls and 'Thank You' notes, scheduling appointments to review new product lines, and inviting to store events
• Processing shipments and transfers on time, merchandising goods on the sales floor, maintaining perfect visual standards, being aware of inventory/shortage concerns, and communicating replenishment needs
• Contributes towards store reaching and exceeding weekly, quarterly, and annual objectives and goals; also responsible for reaching and exceeding personal sales goals
• After-sale procedures and follow-up

• Welcoming and greeting customers with a smile and positive attitude
• Providing outstanding customer service
• Being involved in stock control and management
• Training new associates and exchanging selling strategies
• Maintaining sales floor visual merchandising and restocking products as needed
• Performing cash wrap and POS duties efficiently and promptly while maintaining high customer service