Jovya Costa
Dubai
Summary
A dedicated Admission Advisor with an outstanding record of student support and satisfaction, with a demonstrated history of working in the education management industry. Possessing excellent understanding and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Asst . Human Resource
CASA DE CRIS I GOA
- Greeting clients and set a positive office atmosphere
- Answer the phone, take messages, and redirect calls to appropriate offices
- Organise and maintain files and records: update when necessary
- Create and maintain updated documents and spreadsheets
- Short-listing and scheduling successful candidates for Interviews
- Assisting the Manager on a daily basis, particularly in regards to Assignment Management & General Duties.
Receptionist - CSR / Admissions
Manipal Academy Of Higher Education
Dubai
08.2022 - 07.2023
- Student Recruitment & Admissions: Conduct interviews (direct calls, online, and on-campus meetings)
- Guiding prospective students (local & International) applying for undergraduate and postgraduate degree programs, to help them make an informed decision
- Determine admissibility, transferability of credits, and residency for new and existing students
- Also evaluating applications for scholarships and other applicable funding: and providing continuous support to admitted students
- Agent relations: Handle the review of applications brought forward by university agents, having agent meetings and conducting fairs (online and overseas) to maximize student enrolment
- Marketing: Represent the university in school career fairs, education exhibitions, and help in campus open days as a presenter and facilitator
- Team training & support: Training new Agents on the product and lead management using the CRM system; and assisting them with daily tasks
- Student records & file management: Maintain and update accurate academic records and updating the system regarding changes to the student status for all students and prepare various reports and statistics, as required
- Making back-to-back outbound tele sales calls & conveying product information to clients
- Performing administrative duties and updating records using the CRM system, while Handling interns in terms of volunteering for various events
- Contacting lapsed and new clients to introduce and promote products.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist - CSR / Admissions
De Montfort University
Dubai
07.2023 - Current
- Handling responsibilities of Front-desk, such as receiving and directing calls to relevant departments, and also assisting with in-person queries
- Responded and attended to different complaints, service issues and other general questions or concerns
- Actively been a part of Open houses convocations orientations
- Counselling of students for Admissions
- Ensuring timely verification of student details and errorless admission documentation
- First point of contact for prospective and existing students in-answering and dealing with any queries.
Education
De Montfort University
06.2024
Bachelor In Business -
Rosary College of Commerce & Arts
01.2021
Rosary Higher Secondary School of Humanities
01.2018
Skills
- Ability to work independently
- Strong Technical receptionist skills
- Communication
- Teamwork
- Flexibility
- Creativity
Websites
Timeline
Receptionist - CSR / Admissions
De Montfort University
07.2023 - Current
Receptionist - CSR / Admissions
Manipal Academy Of Higher Education
08.2022 - 07.2023
Asst . Human Resource
CASA DE CRIS I GOA
De Montfort University
Bachelor In Business -
Rosary College of Commerce & Arts
Rosary Higher Secondary School of Humanities