JOWEL LORENZANA
Sharjah,United Arab Emerates
Summary
Experienced Attendant known for delivering exceptional customer service and maintaining clean, welcoming environments. Excelled in managing daily operations, ensuring high standards of cleanliness and order, and responding promptly to customer needs. Contributed to positive atmosphere, leading to increased customer satisfaction and repeat business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Games Attendant/ Bowling InCharge
ANTICSLAND
Sharjah, Sharjah
12.2023 - Current
- Handled emergency situations effectively, ensuring the safety of all present.
- Maintained cleanliness of facilities for enhanced guest experience.
- Offered information about local attractions for enhancing guests' holiday experience.
- Ensuring the safety of guest especially children when having rides.
- Assisting customer, ensuring their convenience and comfort.
- Worked efficiently under pressure whilst maintaining excellent customer service standards.
- Promoted venue's products and services leading to increased sales.
- Ensured customer comfort by promptly addressing their needs and concerns.
Sales and customer service representative
Sea-breeze Cargo and Logistic LLC.
Dubai, Dubai
11.2022 - 11.2023
- Implemented effective sales techniques to maximize profits.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Managed daily sales operations to achieve business objectives.
Store supervisor
The Shaker Company
Jeddah, Saudi Arabia
03.2018 - 10.2022
- Completed administrative tasks promptly contributing to efficient store operations.
- Boosted sales performance through effective upselling strategies on shop floor.
- Lead staff training sessions improving overall team productivity.
Warehouse supervisor
Magic Appliance Centre
DAGUPAN, PHILIPPINES
09.2016 - 09.2018
- Performed risk assessments regularly to ensure worker's safety at all times.
- Maintained warehouse layout and organization for maximum efficiency.
Assistant manager
McDonald's
Dammam, Saudi Arabia
03.2013 - 07.2016
- Improved customer service by implementing new procedures and protocols.
- Handled customer complaints effectively, restoring trust in our brand .
Education
Engineer's degree - Electronics Commination's Engineer
Lyceum Northwestern University
PhilippinesSkills
- Provided excellent customer service and sales by offering advice,
- Maintained friendly demeanour while answer customer questions and provided customer to improve customer service experience
- Patient handling
- Proactive communication
- VIP guest services
- Service orientation
- Continues Learning and Professional development
- Communication proficiency
Languages
English
Advanced
Arabic
Intermediate
Certification
- Crew trainer Development Program
- Shift Management Excellence Course
- Advance Shift Management Course
- Customer Service
- Proper Handling Warehousing
- Basic Life Support Training
Timeline
Games Attendant/ Bowling InCharge
ANTICSLAND
12.2023 - Current
Sales and customer service representative
Sea-breeze Cargo and Logistic LLC.
11.2022 - 11.2023
Store supervisor
The Shaker Company
03.2018 - 10.2022
Warehouse supervisor
Magic Appliance Centre
09.2016 - 09.2018
Assistant manager
McDonald's
03.2013 - 07.2016
Engineer's degree - Electronics Commination's Engineer
Lyceum Northwestern University
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