JOY CHISIM
ABUDHABI
Summary
Proven sales professional with a track record of enhancing customer satisfaction and boosting sales performance at Zamzam Distribution Games. Skilled in CRM software proficiency and exceptional at relationship building, consistently achieving and exceeding sales targets through effective negotiation and client development. Excelled in creating strong client relationships and delivering personalized service solutions. Highly organized and accomplished well-versed in monitoring market conditions and changes to promote options to customers. Gifted in building connections, demonstrating products and maintaining consistent sales. Persuasive negotiator with forward-thinking and performance-oriented nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Sales Officer
Zamzam Distribution Games
02.2024 - Current
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Prepared sales reports with informative graphs and charts to outline key data.
Sales Associate
Geekay
02.2022 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Sales Assistant
Mahindra & Mahindra Financial Services
08.2017 - 08.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Help with KYC Compliance.
- Support in delivering loan requirements at a precise time.
- Collection of loan recovery from clients at a regular basis.
Assistant Teacher
St Xavier's School
08.2016 - 03.2017
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Monitored students during quizzes and tests.
- Distributed tests, assignments and handouts per teacher specifications.
- Supported teacher in preparing individualized learning plans for underperforming students.
- Worked with teacher and administrators to enforce school policies and procedures.
- Assisted in lessons, curriculum and homework planning.
Personal Banker
HDFC Bank
01.2015 - 06.2015
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Cross-sold bank products and services to meet customer needs and provide options.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Greeted customers and delivered information about new account processes.
- Presented new and additional products and services to existing customers.
- Collected customer information and completed new account forms.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Activated new accounts and issued customer identification numbers.
- Processed customer payments and account setup charges.
- Tracked and processed customer account requests and applications.
- Provided customers with additional information regarding account services.
Education
PGDBFI - Banking And Financial Support Services
NIIT IFBI
Kolkata10.2014
BBA - Business Administration
Siliguri College of Commerce
Siliguri06.2012
Skills
- Sales Planning
- Performance Tracking
- Effective negotiation
- Sales Presentations
- Sales Reporting
- Brand representation
- Promotional sales events
- Influencing skills
- Social selling
- CRM software proficiency
- Interpersonal and written communication
- Client Development
- Brand Promotion
- Client acquisition
- Operations
- SOP Adherence
- Account Servicing
- Customer Service
- Relationship Building
- Sales process
- Customer Order Management
- Customer Billing
- Account Management
- Document Management
- Staff Training and Development
- Business Needs Assessment
Languages
English
Upper intermediate (B2)
Timeline
Sales Officer
Zamzam Distribution Games
02.2024 - Current
Sales Associate
Geekay
02.2022 - 11.2023
Sales Assistant
Mahindra & Mahindra Financial Services
08.2017 - 08.2019
Assistant Teacher
St Xavier's School
08.2016 - 03.2017
Personal Banker
HDFC Bank
01.2015 - 06.2015
PGDBFI - Banking And Financial Support Services
NIIT IFBI
BBA - Business Administration
Siliguri College of Commerce
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