Joy Kariuki
Dubai,UAE
Summary
Detail-oriented professional with proven expertise in data organization, records maintenance, and data entry proficiency. Skilled in utilizing the Microsoft Office Suite to ensure efficient and accurate handling of information. Demonstrates resilience under pressure and a strong sense of self-motivation, contributing to consistent performance in fast-paced environments. Committed to leveraging organizational skills to support operational excellence and drive continuous improvement.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
Work history
Administrative Assistant
Airtel Networks Ltd
12.2023 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Resolved customer issues effectively, ensuring a positive experience and maintaining brand reputation
- Transcribed or scanned data to create new files.
- Expedited document filing system with a new, organized method.
Call Center Representative
Buraha Zenoni Kenya
12.2022 - 11.2023
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Customer Care Intern
Safaricom Kenya
10.2021 - 11.2022
- Managed high volume of calls, ensuring minimum waiting time for customers.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Completed transactions to replace or exchange defective items.
Education
Diploma - Journalism and mass communication
Nairobi Institute of Business Studies
01.2018 - 01.2021
Associate of Arts - Advertising
Nairobi Institute of Business Studies
01.2019 - 01.2023
Kenya Certificate of Secondary Education - undefined
Nyakiambi Girls Secondary School
01.2014 - 01.2017
Kenya Certificate of Primary Education - undefined
AIC Academy
01.2006 - 01.2013
Skills
- Data organisation
- Records maintenance
- Self-motivation
- Data entry proficiency
- Resilience under pressure
- Microsoft Office Suite
Timeline
Administrative Assistant
Airtel Networks Ltd
12.2023 - 12.2024
Call Center Representative
Buraha Zenoni Kenya
12.2022 - 11.2023
Customer Care Intern
Safaricom Kenya
10.2021 - 11.2022
Associate of Arts - Advertising
Nairobi Institute of Business Studies
01.2019 - 01.2023
Diploma - Journalism and mass communication
Nairobi Institute of Business Studies
01.2018 - 01.2021
Kenya Certificate of Secondary Education - undefined
Nyakiambi Girls Secondary School
01.2014 - 01.2017
Kenya Certificate of Primary Education - undefined
AIC Academy
01.2006 - 01.2013
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