JOY KARIUKI
Dubai
Summary
Experienced Guest Representative with years of expertise in customer service, administrative support, and office management. Adept at handling front desk operations, managing schedules, and ensuring excellent guest relations. Strong communication and organizational skills with a background in journalism and mass communication. Highly skilled in multitasking, problem-solving, and providing a seamless experience for clients and visitors.
Overview
4
4
years of professional experience
Work History
Guest Experience Representative
Holiday Inn
02.2023 - 11.2024
- Greet and assist customers with a warm and welcoming approach.
- Answer phone calls, emails, and walk-in inquiries.
- Manage bookings and reservations through the system, ensuring smooth scheduling.
- Handle last-minute changes, cancellations, and rescheduling.
- Ensure all customer details and waivers are completed correctly.
- Promote experiences, upgrades, and merchandise.
Front desk receptionist
Taidys Suite Kenya
03.2022 - 01.2023
- Ensured timely scheduling of appointments with detailed coordination.
- Facilitated smooth operations for front desk area by handling all administrative tasks and managing over 50 calls per day.
- Updated all company contact lists regularly, providing ease of access to information.
- Streamlined communication between different departments through efficient message handling.
- Monitored visitor access meticulously, enhancing security within premises.
Waitress
Water Buck Hotel & Resort
07.2021 - 01.2023
- Enhanced guest satisfaction through attentive and prompt service.
- Accommodated special event needs, provided customized services for parties.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Maintained clean and organized dining area for customer comfort.
Customer Care Representative
Safaricom PLC
12.2020 - 05.2021
- Prioritized tasks to meet and exceed company objectives and goals.
- Delivered exceptional service with timely responses to queries.
- Facilitated seamless communication between management and customers.
- Fostered trust and loyalty through honest communication with customers increasing customer retention by 10%.
Education
Associate of Arts - Journalism and mass communication
Nairobi Institute of Business Studies
09.2021
Associate of Arts - Advertising
Nairobi Institute of Business Studies
03.2020
Kenya Certificate of Secondary Education - Languages
Nyakiambi Girls Secondary School
12.2017
Kenya Certificate of Primary Education - Languages
AIC Academy
12.2013
Skills
- Customer Service & Guest Relations
- Administrative & Clerical Support
- Office Administration & Organization
- Multitasking and time management
Timeline
Guest Experience Representative
Holiday Inn
02.2023 - 11.2024
Front desk receptionist
Taidys Suite Kenya
03.2022 - 01.2023
Waitress
Water Buck Hotel & Resort
07.2021 - 01.2023
Customer Care Representative
Safaricom PLC
12.2020 - 05.2021
Associate of Arts - Advertising
Nairobi Institute of Business Studies
Kenya Certificate of Secondary Education - Languages
Nyakiambi Girls Secondary School
Kenya Certificate of Primary Education - Languages
AIC Academy
Associate of Arts - Journalism and mass communication
Nairobi Institute of Business Studies
Similar Profiles
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Abdul BhedaAbdul Bheda
Regional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/MarriottRegional Director of Operations at Holiday Inn/ Holiday Inn Express & Suites/Marriott
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
Faruk BhalooFaruk Bhaloo
Airport Shuttle Driver at Holiday Inn YVR Airport & Holiday Inn ExpressAirport Shuttle Driver at Holiday Inn YVR Airport & Holiday Inn Express
Yasmin Ahmed Hassan HusseinYasmin Ahmed Hassan Hussein
Science Teacher at Al-maadi SchoolScience Teacher at Al-maadi School