Joy Mbaba
Luton,Bedfordshire
Summary
Compassionate and dedicated care assistant and support worker with extensive experience providing high quality person centered care in residential, domiciliary, and live-in setting. Skilled in supporting individuals with a range of physical and mental health conditions, including dementia, mobility challenges, learning disabilities, and chronic illnesses. Demonstrating strong communication, empathy, and patience in building trust with clients and promoting their independence, dignity, and well-being, I have the ability to manage daily routines, administer medication, maintain accurate care records, and respond effectively to emergencies. I am committed to upholding the highest standards of safeguarding, confidentiality, and professional integrity. Fully trained in manual handling, first aid, and infection control, with a flexible, adaptable, and team oriented approach to care delivery.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Care Assistant
Ur hands Care Agency
Luton
10.2025 - 12.2025
- Provided high-quality, person-centred care to elderly residents, supporting their independence, dignity, and wellbeing.
- Assisted with personal care including bathing, dressing, grooming, toileting, and mobility using hoists and other moving & handling equipment.
- Supported residents with eating and drinking, including preparing simple meals, assisting with feeding, and monitoring food and fluid intake.
- Built positive relationships with residents by offering emotional support, companionship, and encouragement to engage in activities.
- Followed safeguarding, infection control, and health & safety procedures to keep residents safe.
- Worked collaboratively with nurses, senior carers, and multi-disciplinary teams to deliver consistent, high-quality care.
- Assisted with medication administration when trained and authorised, ensuring accuracy and adherence to protocols.
- Demonstrated empathy, patience, and professionalism while upholding confidentiality and respect at all times.
Live in carer
Caremark
Aylesbury
04.2025 - 12.2025
- Provided round the clock personal care, companionship, and emotional support.
- Managed medication, meals, mobility, and household tasks with compassion and efficiency.
- Built strong client relationships, improving quality of life and wellbeing.
- Supported complex needs including dementia, mobility issues and end of life care.
- Praised for reliability, empathy, and creating a safe, caring environment.
Health Care Assistant
All Hands Care
Luton
02.2025 - 12.2025
- Assisted residents with daily living activities such as washing, dressing, feeding, toileting, and mobility.
- Provided companionship and emotional support to residents, helping to improve their overall wellbeing.
- Maintained hygiene standards and followed protocols to prevent the spread of infections.
- Helped with the preparation, serving, and feeding of meals while monitoring dietary requirements.
- Supported residents in moving safely around, including the use of mobility aids and assisting with falls prevention.
- Worked closely with nurses and other healthcare professionals to deliver patient centered care.
Administrative Assistant
Health Justice Development & Peace (HJDP)
Kaduna
04.2021 - 01.2024
- Provide support to the team, including answering phones, responding to emails, and managing correspondence.
- Manage schedules, including appointments, meetings, and travel arrangements.
- Maintain accurate and up-to-date records, files, databases, and spreadsheets.
- Communicate effectively with colleagues, clients, and stakeholders, both verbally, and in writing.
- Identified and negotiated with vendors, reducing office supply costs by 30% and improving workflow.
Education
Master's degree - Business Administration Healthcare
University of Hertfordshire
Hatfield, Hertfordshire 01.2025 - 12.2025
Training program - Diabetes Awareness and Management
Florence Academy
Online 08.2025 - 08.2025
Training program - Oral Health and Dysphagia
Florence Academy
Online 08.2025 - 08.2025
Training program - Caring for someone with Epilepsy
Florence Academy
Online 08.2025 - 08.2025
Training program - PEG Feed
Florence Academy
Online 08.2025 - 08.2025
Certificate of higher education - Care Assistance
Alison
Online 10.2024 - 11.2024
Diploma - Medical Assisting
Udemy
Online 08.2024 - 09.2024
BSc - Mathematics
Usman danfodiyo university
Sokoto 06.2011 - 10.2017
Skills
- Personal care assistance
- Companionship building
- Client relationship management
- Health record management
- Effective communication
- Team collaboration
- Emotional support provision
- Problem-solving abilities
- Assisting with personal hygiene
- End Of Life Care
- Healthcare ethical standards compliance
- First Aid
- Medication Administration
- First Aid certification
Certification
- Mandatory Training April 2025 to April 2026
- PMVA April 2025 to April 2026
Timeline
Care Assistant
Ur hands Care Agency
10.2025 - 12.2025
Training program - Diabetes Awareness and Management
Florence Academy
08.2025 - 08.2025
Training program - Oral Health and Dysphagia
Florence Academy
08.2025 - 08.2025
Training program - Caring for someone with Epilepsy
Florence Academy
08.2025 - 08.2025
Training program - PEG Feed
Florence Academy
08.2025 - 08.2025
Live in carer
Caremark
04.2025 - 12.2025
Health Care Assistant
All Hands Care
02.2025 - 12.2025
Master's degree - Business Administration Healthcare
University of Hertfordshire
01.2025 - 12.2025
Certificate of higher education - Care Assistance
Alison
10.2024 - 11.2024
Diploma - Medical Assisting
Udemy
08.2024 - 09.2024
Administrative Assistant
Health Justice Development & Peace (HJDP)
04.2021 - 01.2024
BSc - Mathematics
Usman danfodiyo university
06.2011 - 10.2017