Joyce Elkah Cabuyao
Dubai,UAE
Summary
Experienced business development professional with strong background in developing successful new business strategies to maximise selling opportunities. Proven success in preparing and delivering winning client proposals and business presentations to C-level executives.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Sales & Business Development Manager
Primavera Group LLC-FZ
Dubai, UAE
12.2024 - Current
- Assisted in driving sales and business development for consultancy services.
- Managed client portfolios effectively to support growth objectives.
- Negotiated and closed deals to facilitate business success.
- Identified and prospected high-value clients for service offerings.
- Built and maintained networks with clients and key decision-makers.
- Set up companies in free zones and mainland.
- Guided clients through visa processes for employees and family members.
- Demonstrated knowledge of UAE market trends.
- Delivered excellent customer service by addressing queries promptly.
- Supported branch and subsidiary company setup in UAE.
- Aided in unveiling new revenue streams through diversification strategies.
Business Development Manager / Office Manager
Chemadco DMCC
Dubai
01.2020 - 05.2024
- Supported sales operations and assisted with office management tasks.
- Managed sales of food and feed additives along with industrial chemicals in UAE.
- Facilitated customs documentation for chemical imports and exports at JAFZA port.
- Helped maintain client accounts and contributed to sales growth initiatives.
- Assisted in negotiating contracts with vendors to achieve favourable terms.
- Monitored competitor activities to inform strategic decisions.
- Utilised Odoo for entering sales release offers and extracting P&L reports for stakeholders.
- Prospecting clients and meeting them to introduce the company for future business
- Oversaw daily operations of the company.
Business Development Manager
Thirty Three Consultancy
Dubai
02.2015 - 01.2020
- Setup clients' businesses across UAE freezones and mainland.
- Assisted in fostering strong relationships with DMCC, DWC, and other UAE freezones.
- Supported revenue growth through account development and upselling strategies.
- Facilitated lead generation by networking and participating in events.
- Adhered to high customer service standards in challenging situations.
- Delivered superior customer service to enhance client satisfaction.
- Promoted sales generation by identifying prospective customers through networking, cold calling, and industry research.
- Utilised FreshBooks for invoicing purposes.
Sales Person
A1 Consultancy
Dubai
01.2014 - 01.2015
- Conducted sales visits, qualified prospects, and achieved sales targets.
- Researched and advised clients on business setup requirements.
- Developed effective sales strategies for improved performance.
- Regularly exceeded sales targets through diligent follow-ups and consistent perseverance.
- Implemented up-selling techniques, boosted revenue growth.
- Cultivated strong relationships with customers to increase retention rate.
Senior Customer Sales & Service Agent
Bank of America - Teletech
Quezon City, Philippines
01.2012 - 01.2014
- Resolved client concerns, improving customer satisfaction.
- Handled high-volume queries with professionalism and accuracy.
- Achieved customer satisfaction by efficiently resolving complaints and queries.
- Addressed all customer inquiries promptly, ensuring maximum satisfaction levels.
- Managed high volume calls for improved customer service experience.
- Handled complicated customer issues for a smoother transaction process.
Customer Service Representative
Telus International
Quezon City, Philippines
01.2009 - 01.2012
- Provided outstanding customer support in a busy environment.
- Helped clients resolve product complaints and facilitated service upgrades.
- Handled orders efficiently to ensure positive customer experiences.
- Kept knowledge current to promote products effectively.
- Processed a high volume of inbound calls to resolve customer issues quickly.
- Guided customers in making informed choices through detailed product information.
Education
High School Diploma -
Good Shepherd Academy
Philippines 06/2005 - 04/2009
Elementary -
Bethel Elementary School
Oriental Mindoro 06/1995 - 04/2001
Diploma - Bachelor of Science in Nursing
University of Perpetual Help System Manila
Philippines 06/2001 - 04/2005
Skills
- Problem-solving and decision-making
- Communication skills
- Resourcefulness and upselling
- Sales prospecting and interpersonal skills
- Active listening
- Outdoor work tolerance
- Knowledge of Dubai customs
- Portal management expertise
Languages
English
Advanced
Tagalog
Fluent
German
Beginner
Affiliations
Jewelry making
Reading Novels
Certification
Certified Customs Expert (2021)
UAE Labour Law (2018)
Timeline
Sales & Business Development Manager
Primavera Group LLC-FZ
12.2024 - Current
Business Development Manager / Office Manager
Chemadco DMCC
01.2020 - 05.2024
Business Development Manager
Thirty Three Consultancy
02.2015 - 01.2020
Sales Person
A1 Consultancy
01.2014 - 01.2015
Senior Customer Sales & Service Agent
Bank of America - Teletech
01.2012 - 01.2014
Customer Service Representative
Telus International
01.2009 - 01.2012
High School Diploma -
Good Shepherd Academy
06/2005 - 04/2009
Elementary -
Bethel Elementary School
06/1995 - 04/2001
Diploma - Bachelor of Science in Nursing
University of Perpetual Help System Manila
06/2001 - 04/2005