Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Jera

Trainer / Administrator
Dubai,DU

Summary

Passionate Trainer with extensive knowledge of English (General, Business and Technical) training and proven success working with adult clients. Devoted to long-lasting and comprehensive results for every client.

Overview

17
17
years of professional experience
8
8
years of post-secondary education

Work History

Trainer

Emirates Global Aluminium
Dubai, DU
09.2019 - Current
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Developed individualized plans to help customers reach goals within predetermined timelines.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Gathered and organized supplementary material to support structured lessons.
  • Assessed student needs to develop effective training plans.

English Teacher

Al Wasl University
Fujairah, FUJ
05.2014 - 08.2019
  • Prepared and implemented lesson plans covering required course topics.
  • Administered assessments and standardized tests to evaluate student progress.
  • Established appropriate deadlines and provided complete instructions for reading assignment and homework.
  • Worked with administrators on behavioral issues to support needs of students.
  • Planned coursework to introduce students to important literature.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Served as languages department member and attended meetings to develop and update course curricula.

Office Administrator Coordinator

Higher Colleges of Technology -CERT
Abu Dhabi, AD
02.2010 - 04.2014
  • Delivered clerical support by handling range of routine and special requirements.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
  • Assisted in training temporary employees for special projects.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Transcribed meeting minutes for recordkeeping and submitted to senior management.

Market Research Analyst

Pure Real Estate
Abu Dhabi, AD
07.2008 - 07.2009
  • Created and presented real-time reports on current market conditions to upper management.
  • Devised and evaluated methods and procedures for collecting data such as surveys, opinion polls or questionnaires.
  • Created and managed database of information gathered from research.
  • Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.

Property Manager

CB Richard Ellis - Zimbabwe
Harare, HRE
01.2005 - 04.2008
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

Valuation Officer

Ministry of Lands, Land Reform and Resettlement
Harare, HRE
08.2003 - 12.2004
  • Wrote detailed appraisal reports for property and submitted to clients or authorities.
  • Testified in official hearings about value of property in dispute.
  • Took clear photographs of property for documentation.
  • Inspected property thoroughly and detailed condition in writing.
  • Maintained current database of completed appraisals and customer information.

Education

Master of Science - Real Estate

University College of Estate Management
Reading -UK
09.2012 - 07.2016

Bachelor of Science - Rural And Urban Planning

University of Zimbabwe
Harare - Zimbabwe
08.1999 - 08.2003

No Degree - CELTA

University of Cambridge
United Kingdom
01.2013 - 07.2013

Skills

Course planning

Student rapport

Online instruction

Adult Education

Training material development

Timeline

Trainer

Emirates Global Aluminium
09.2019 - Current

English Teacher

Al Wasl University
05.2014 - 08.2019

No Degree - CELTA

University of Cambridge
01.2013 - 07.2013

Master of Science - Real Estate

University College of Estate Management
09.2012 - 07.2016

Office Administrator Coordinator

Higher Colleges of Technology -CERT
02.2010 - 04.2014

Market Research Analyst

Pure Real Estate
07.2008 - 07.2009

Property Manager

CB Richard Ellis - Zimbabwe
01.2005 - 04.2008

Valuation Officer

Ministry of Lands, Land Reform and Resettlement
08.2003 - 12.2004

Bachelor of Science - Rural And Urban Planning

University of Zimbabwe
08.1999 - 08.2003
Joyce JeraTrainer / Administrator