Joyce Jera
Trainer / Administrator
Dubai,DU
Summary
Passionate Trainer with extensive knowledge of English (General, Business and Technical) training and proven success working with adult clients. Devoted to long-lasting and comprehensive results for every client.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
Trainer
Emirates Global Aluminium
Dubai, DU
09.2019 - Current
- Scheduled and taught in class and online courses to increase learning opportunities.
- Developed individualized plans to help customers reach goals within predetermined timelines.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Gathered and organized supplementary material to support structured lessons.
- Assessed student needs to develop effective training plans.
English Teacher
Al Wasl University
Fujairah, FUJ
05.2014 - 08.2019
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Established appropriate deadlines and provided complete instructions for reading assignment and homework.
- Worked with administrators on behavioral issues to support needs of students.
- Planned coursework to introduce students to important literature.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Served as languages department member and attended meetings to develop and update course curricula.
Office Administrator Coordinator
Higher Colleges of Technology -CERT
Abu Dhabi, AD
02.2010 - 04.2014
- Delivered clerical support by handling range of routine and special requirements.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
- Assisted in training temporary employees for special projects.
- Trained new employees on administrative procedures, company policies and performance standards.
- Transcribed meeting minutes for recordkeeping and submitted to senior management.
Market Research Analyst
Pure Real Estate
Abu Dhabi, AD
07.2008 - 07.2009
- Created and presented real-time reports on current market conditions to upper management.
- Devised and evaluated methods and procedures for collecting data such as surveys, opinion polls or questionnaires.
- Created and managed database of information gathered from research.
- Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
Property Manager
CB Richard Ellis - Zimbabwe
Harare, HRE
01.2005 - 04.2008
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Valuation Officer
Ministry of Lands, Land Reform and Resettlement
Harare, HRE
08.2003 - 12.2004
- Wrote detailed appraisal reports for property and submitted to clients or authorities.
- Testified in official hearings about value of property in dispute.
- Took clear photographs of property for documentation.
- Inspected property thoroughly and detailed condition in writing.
- Maintained current database of completed appraisals and customer information.
Education
Master of Science - Real Estate
University College of Estate Management
Reading -UK 09.2012 - 07.2016
Bachelor of Science - Rural And Urban Planning
University of Zimbabwe
Harare - Zimbabwe 08.1999 - 08.2003
No Degree - CELTA
University of Cambridge
United Kingdom 01.2013 - 07.2013
Skills
Course planning
Student rapport
Online instruction
Adult Education
Training material development
Timeline
Trainer
Emirates Global Aluminium
09.2019 - Current
English Teacher
Al Wasl University
05.2014 - 08.2019
No Degree - CELTA
University of Cambridge
01.2013 - 07.2013
Master of Science - Real Estate
University College of Estate Management
09.2012 - 07.2016
Office Administrator Coordinator
Higher Colleges of Technology -CERT
02.2010 - 04.2014
Market Research Analyst
Pure Real Estate
07.2008 - 07.2009
Property Manager
CB Richard Ellis - Zimbabwe
01.2005 - 04.2008
Valuation Officer
Ministry of Lands, Land Reform and Resettlement
08.2003 - 12.2004
Bachelor of Science - Rural And Urban Planning
University of Zimbabwe
08.1999 - 08.2003