JOYCE TSITSI
Dubai,UAE
Summary
Dedicated professional with expertise in Payment Collection, Customer Assistance, and Guest Relations Management. Proven ability to manage orders efficiently and ensure safe food handling. Skilled in cash handling, aiming to leverage these competencies to enhance operational efficiency and customer satisfaction in a dynamic environment.
Overview
16
16
years of professional experience
2009
2009
years of post-secondary education
Work history
Waitress
The Rose and Crowns
Dubai, UAE
2024.09 - Current
- Demonstrating excellent multitasking abilities for timely delivery of orders.
- Maintaining clean and organising dining area for customer comfort.
- Collaborating with kitchen staff to ensure order accuracy.
- Providing recommendations on specials or seasonal offerings for increased sales revenue.
- Executing food and drink orders accurately to improve customer satisfaction rates.
- Handling cash transactions accurately, ensuring balanced till at end of shift.
Cashier
BP Service Station
Johannesburg, Gauteng
2016.01 - 2024.01
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Developed strong customer relationships to support satisfaction and loyalty.
Waitress
The Grill House Restaurant
Johannesburg, Gauteng
2013.01 - 2015.12
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Assisted customers with menu selections and answered questions regarding food items and beverages.
Waitress
Nandos
Bulawayo, Bulawayo
2010.01 - 2012.12
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
Education
Certification in Advanced Level -
Foundation College
BulawayoCertification in Ordinary Level - undefined
Sobukhazi High School
BulawayoSkills
- Payment Collection
- Customer Assistance
- Guest Relations Management
- Order Management
- Safe food Handling
- Cash Handling
References
References available upon request.
Timeline
Waitress
The Rose and Crowns
2024.09 - Current
Cashier
BP Service Station
2016.01 - 2024.01
Waitress
The Grill House Restaurant
2013.01 - 2015.12
Waitress
Nandos
2010.01 - 2012.12
Certification in Ordinary Level - undefined
Sobukhazi High School
Certification in Advanced Level -
Foundation College