Joycee Khanna

• Devising strategy and leading execution of People, Experience and Technology (PXT) team’s engagement, motivation, wellness and capability building for Asia Pacific (AP) Customer service (CS) business line
• Leading Monthly Business Review mechanism for tracking progress against the APCS PXT goals, fore fronting challenges and seeking leadership support
• Reporting and data analysis to raise awareness and drive leadership conversations for effective decision making
• Leading execution of programs for APCS technology expansion and achieving perfect pay goals
• Liaising with HRBPs and delivering APCS narratives for Worldwide Customer Service PXT goals and programs
• Partnering with manager to build Standard Operating Procedure (SOP) and communications plan to improve People with Disability (PWD) employee experience
• Strategy planning and execution of Inclusion campaign for APCS PXT team.

• Devising HR strategy for CXO level corporate reviews
• Redesigning optimal & standardized onboarding process across 78 countries
• Delivering a Global Engagement Platform on SAP JAM and SharePoint Microsite for digitizing the Onboarding process
• Strategizing and designing the Job level wise Induction Program for 78 countries
• Designing comprehensive RACI Matrix and Dashboard for execution and tracking adoption of Onboarding Process
• Strategy planning and execution for implementing HR, business & productivity analytics using SAP Analytics Cloud
• Led strategic enhancements in HR processes using SAP SuccessFactors platform
• Trained leaders on SAP SuccessFactors platform across multiple geographies to increase adoption rate
• Collaborating with leadership on monitoring HR transition to in-house Captive Center
• Bringing process optimization and delivering efficiency
• Digitizing process of end-to-end Offer Letter Generation in 14 countries using cost-efficient proprietary technology
• Leading roll out of 3 multi-lingual Global Compliance modules for 8000 employees

• Assisted Chief of Staff with project management across 4 geographies
• Cross vertical collaboration for Periodic Utilization Forecasting of 30k+ headcount
• Variance analysis using multiple HR reports to enhance SAP practitioners Utilization percentage
• Spearheaded logistics & presentations for AHMs, Partner visits & leadership meets
• Content writing and curation for publishing articles in SAP Newsletter

GPA: 8.09

• Awarded Gold Medal for highest grade point in HR, MBA batch
• Awarded Outstanding student award, HR, MBA

GPA: 9.10

• Member of Student Alumni Association cell